Thumbtack

1 year ago

Program Manager - Trust and Safety

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own global trust and safety program initiatives by evaluating policies and operational processes, identifying inefficiencies, and project managing improvements to completion. Partner with Legal, Product, Engineering, Marketing, Support Operations, Enablement, and others to align on enforcement strategies and documentation updates. Use data-driven analysis to mitigate risks, optimize processes, draft SOPs and project charters, and communicate recommendations across stakeholders.

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Evaluate global policies and operational processes to identify experience obstacles and process inefficiencies.
•Plan, prioritize, and project manage initiatives to completion, factoring dependencies and deliverables.
•Use data to inform decisions, devise strategies, and mitigate risks while optimizing processes and creating new policies.
•Maintain and update Trust and Safety programs (e.g., Solution Center, Non-Discrimination Policy, Content Moderation, Anomaly Detection, Fraud Investigation, Payments Risk).
•Draft standard operating procedures (10 to 50 pages), regularly write project charters, present recommendations, and communicate with stakeholders while holding contributors accountable.

Key Requirements

•2+ years in program management, policy, or project management, leading complex projects to successful outcomes impacting ~10 to 100+ people.
•Bachelor’s or Master’s degree with applicable knowledge (or comparable experience in lieu of a degree).
•Track record of analytical decision-making and problem-solving to execute/drives solutions forward.
•Ability to write detailed, organized proposals, policies, processes, and workflows.
•Strong communication skills to explain findings and recommendations to diverse stakeholders; ability to build expertise quickly and adapt to shifting priorities.

Experience:2+ years

Skills:CommunicationCollaborationProblem-solvingAnalytical decision-makingAdaptability

Tech Stack:SQL

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

1 year ago

Program Manager - Trust and Safety

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Evaluate global policies and operational processes to identify experience obstacles and process inefficiencies.
•Plan, prioritize, and project manage initiatives to completion, factoring dependencies and deliverables.
•Use data to inform decisions, devise strategies, and mitigate risks while optimizing processes and creating new policies.
•Maintain and update Trust and Safety programs (e.g., Solution Center, Non-Discrimination Policy, Content Moderation, Anomaly Detection, Fraud Investigation, Payments Risk).
•Draft standard operating procedures (10 to 50 pages), regularly write project charters, present recommendations, and communicate with stakeholders while holding contributors accountable.

Key Requirements

•2+ years in program management, policy, or project management, leading complex projects to successful outcomes impacting ~10 to 100+ people.
•Bachelor’s or Master’s degree with applicable knowledge (or comparable experience in lieu of a degree).
•Track record of analytical decision-making and problem-solving to execute/drives solutions forward.
•Ability to write detailed, organized proposals, policies, processes, and workflows.
•Strong communication skills to explain findings and recommendations to diverse stakeholders; ability to build expertise quickly and adapt to shifting priorities.

Experience:2+ years

Skills:CommunicationCollaborationProblem-solvingAnalytical decision-makingAdaptability

Tech Stack:SQL

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn