Advisor HR - 1st Shift - Tecumseh Plant

Tyson Foods
United States
Workplace: OnsiteFull timeUSD 20.67 - 35.1 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Verbal communication","Written communication","Analytical thinking","Troubleshooting","Planning","Organization","Attention to detail","Teamwork","Multitasking","Interpersonal skills","Problem-solving","Judgement","Learning mindset"]

Provide process and transactional support for HR systems and users as the first point of contact. Handle walk-up, chat, and phone case management through ServiceNow, resolve first-level requests, and support HR inbox monitoring with escalation to People Operations, Centers of Excellence, and HR leadership. Support routine updates such as correspondence/navigation for address changes and employee self-service, while maintaining service levels and accurate master data.

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Tyson Foods
Tyson Foods
3 days ago

Advisor HR - 1st Shift - Tecumseh Plant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and users as the first point of contact. Handle walk-up, chat, and phone case management through ServiceNow, resolve first-level requests, and support HR inbox monitoring with escalation to People Operations, Centers of Excellence, and HR leadership. Support routine updates such as correspondence/navigation for address changes and employee self-service, while maintaining service levels and accurate master data.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level HR user support through case management (ServiceNow) and handle chat/phone inquiries routed to People Operations.
  • •Manage high-volume walk-up support and resolve routine first-level requests following established procedures (e.g., address changes and employee self-service).
  • •Intake and update data, including reviewing and updating key business processes and general master data components.
  • •Monitor HR inboxes and respond directly or escalate issues to the appropriate teams including Centers of Excellence, Directors of HR, or Leadership.
  • •Collaborate with the People Operations team to meet support service-level agreements and department key performance indicators.

Pay and Benefits

Salary: USD 20.67 - 35.1 hourly

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and experience.
  • •2+ years in a relevant customer support role with past data entry experience.
  • •Intermediate computer skills, including proficiency in Microsoft Excel, Word, and PowerPoint.
  • •Ability to communicate effectively with a broad range of end users in both verbal and written formats.
  • •Excellent customer service skills with basic analytical/troubleshooting, strong organization, detail-orientation, and comfort in a fast-paced environment.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationVerbal communicationWritten communicationAnalytical thinkingTroubleshootingPlanningOrganizationAttention to detailTeamworkMultitaskingInterpersonal skillsProblem-solvingJudgementLearning mindset
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointHR systemsWorkdaySAP/HREmployee self-serviceLOA support

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
Glassdoor
Glassdoor: 3.5
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