PhonePe

1 month ago

Tele Collections Lead- Bengaluru

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead the telecollection team and dialer strategy to optimize connect rates and drive collection targets across DPD buckets, regions, campaigns, and accounts. Leverage analytical skills to optimize dialer configurations, monitor performance, and collaborate cross-functionally to improve collection efficiency and customer outcomes.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Lead the telecollection team to manage and motivate telecallers, driving collection targets and improving performance across DPD buckets (1 to infinity).
•Develop and optimize dialer input strategies, analyze dialer performance, and adjust calling lists, pacing, and filters to maximize connect rates and efficiency.
•Monitor and report dialer metrics daily (connect rate, agent utilization, call duration, conversion rates) and generate dashboards to drive improvements.
•Oversee collection performance metrics across DPD buckets, regions, campaigns, and accounts; track KPIs like collection rate, recovery rate, roll rates, and cost of collection.
•Collaborate with Centralized collection, Business, Risk, and Technology teams to align strategies and improve overall collection efficiency.

Key Requirements

•Bachelor's degree in any discipline.
•Minimum of 5 years of experience in telecollections, with a significant portion in managing dialer operations and collection metrics.
•Proven experience in managing collections across various delinquency buckets (DPD 1 onwards).
•Strong understanding of dialer functionalities, strategies, and best practices.
•Excellent analytical and problem-solving skills with the ability to interpret data and derive actionable insights.

Experience:5+ yearsFintechPayments

Education:Bachelor's

Skills:LeadershipAnalyticalCommunicationNegotiationProblem-solving

Languages:English

Tech Stack:ExcelDialerData analysis

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn

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PhonePe

1 month ago

Tele Collections Lead- Bengaluru

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Lead the telecollection team to manage and motivate telecallers, driving collection targets and improving performance across DPD buckets (1 to infinity).
•Develop and optimize dialer input strategies, analyze dialer performance, and adjust calling lists, pacing, and filters to maximize connect rates and efficiency.
•Monitor and report dialer metrics daily (connect rate, agent utilization, call duration, conversion rates) and generate dashboards to drive improvements.
•Oversee collection performance metrics across DPD buckets, regions, campaigns, and accounts; track KPIs like collection rate, recovery rate, roll rates, and cost of collection.
•Collaborate with Centralized collection, Business, Risk, and Technology teams to align strategies and improve overall collection efficiency.

Key Requirements

•Bachelor's degree in any discipline.
•Minimum of 5 years of experience in telecollections, with a significant portion in managing dialer operations and collection metrics.
•Proven experience in managing collections across various delinquency buckets (DPD 1 onwards).
•Strong understanding of dialer functionalities, strategies, and best practices.
•Excellent analytical and problem-solving skills with the ability to interpret data and derive actionable insights.

Experience:5+ yearsFintechPayments

Education:Bachelor's

Skills:LeadershipAnalyticalCommunicationNegotiationProblem-solving

Languages:English

Tech Stack:ExcelDialerData analysis

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn