Helpdesk Senior Associate - Potuguese

NTT
Guadalajara
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Documentation","Troubleshooting","Problem-solving","Customer support","Communication"]

Provide general L1 helpdesk support for hardware and Microsoft Office, and deliver advanced technical support for internal applications. Handle inbound technical support calls, emails, and ticket requests, escalating to the right support groups when needed. Troubleshoot incidents using diagnostic techniques, document troubleshooting steps and root causes, and recommend solutions to restore service for customers in a Portuguese/Spanish environment.

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FursaFursa
NTT
NTT
1 day ago

Helpdesk Senior Associate - Potuguese

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide general L1 helpdesk support for hardware and Microsoft Office, and deliver advanced technical support for internal applications. Handle inbound technical support calls, emails, and ticket requests, escalating to the right support groups when needed. Troubleshoot incidents using diagnostic techniques, document troubleshooting steps and root causes, and recommend solutions to restore service for customers in a Portuguese/Spanish environment.
Location: Guadalajara
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Provide general L1 helpdesk support for hardware and MS Office
  • •Deliver advanced technical support for in-house applications and developments
  • •Answer technical support calls and escalate to other support groups when needed
  • •Support requests created via email or generated reports
  • •Document troubleshooting steps and incident details, diagnose causes, and recommend corrective solutions

Pay and Benefits

Perks:Health InsuranceLife InsuranceDentalPaid Leave

Key Requirements

  • •Availability to work 45 hours per week
  • •Advanced Portuguese and Spanish
  • •Experience working in a customer service role (6 months)
  • •Experience working in an IT environment
  • •Ability to provide and escalate technical support for hardware and Microsoft Office
Skills:DocumentationTroubleshootingProblem-solvingCustomer supportCommunication
Languages:PortugueseSpanish
Tech Stack:Microsoft OfficeMS Office

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn