Customer Support Specialist (Customer Support Management)

Boeing
United Kingdom
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Proactive mindset","Problem-solving","Attention to detail","Agility","Collaboration"]

Support inventory analysis for the UK AH-64E Apache program by reviewing data, aligning part configurations with engineering bill of material, and identifying demand trends across region and suppliers. Perform forecasting and “what if” analysis to assess impacts of contract or environmental changes, support material spend analysis and continuous improvement, and help mitigate supply risk using large Excel datasets and root-cause methods.

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Boeing
Boeing
1 day ago

Customer Support Specialist (Customer Support Management)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support inventory analysis for the UK AH-64E Apache program by reviewing data, aligning part configurations with engineering bill of material, and identifying demand trends across region and suppliers. Perform forecasting and “what if” analysis to assess impacts of contract or environmental changes, support material spend analysis and continuous improvement, and help mitigate supply risk using large Excel datasets and root-cause methods.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Utilise the Inventory Modelling Tool to review data and align part number configurations with the engineering bill of material.
  • •Identify and communicate demand usage trends across the platform and correlate them with variables such as region and supplier.
  • •Support material spend analysis and continuous improvement initiatives.
  • •Identify potential supply risk by interpreting demand data and working with internal departments on solutions.
  • •Perform “what if” analysis to resolve impacts of contract or environmental changes.

Key Requirements

  • •Previous experience with demand forecasting, ranging and scaling for a product is required.
  • •Advanced Excel skills, including macros, arrays, pivot tables, and logic statements.
  • •3+ years of experience in a Supply Chain role.
  • •First time quality mindset and strong attention to detail.
  • •Experience using tools/systems to forecast products and advanced data analytical skills is essential.
Experience:3+ yearsSupply chain
Skills:Proactive mindsetProblem-solvingAttention to detailAgilityCollaboration
Tech Stack:ExcelMacrosArraysPivot tablesLogic statementsInventory modelling toolEngineering bill of material

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:United Kingdom Security CheckSC

Company Brief

Boeing
Designs, manufactures, and services commercial airplanes, defense systems, space vehicles, and related products and services globally. Boeing serves airlines, governments, and commercial customers with aerospace and defense technologies and integrated support solutions.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 1916
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