Innovation Tech Solution Sales Specialist (GenAI/Cloud), BytePlus - Malaysia & Indonesia

ByteDance
Singapore
Workplace: OnsiteFull timeFunction: SalesExperience: 3+ yearsSkills: ["Persuasion","Negotiation","Influence","Analytical mindset","Process-oriented"]

Drive customer success for a designated enterprise portfolio by managing the full lifecycle—onboarding, support, adoption, advocacy, and retention. Partner with sales and cross-functional teams to improve customer lifecycle processes and identify cross-sell and upsell opportunities. Use GenAI/LLM and/or cloud product experience to improve product adoption and account health, gather feedback to shape the product roadmap, and uphold customer success platform standards.

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FursaFursa
ByteDance
ByteDance
1 month ago

Innovation Tech Solution Sales Specialist (GenAI/Cloud), BytePlus - Malaysia & Indonesia

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Drive customer success for a designated enterprise portfolio by managing the full lifecycle—onboarding, support, adoption, advocacy, and retention. Partner with sales and cross-functional teams to improve customer lifecycle processes and identify cross-sell and upsell opportunities. Use GenAI/LLM and/or cloud product experience to improve product adoption and account health, gather feedback to shape the product roadmap, and uphold customer success platform standards.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Drive customer success outcomes including product adoption, customer satisfaction, and account health scores.
  • •Manage onboarding, training, support, and retention for a client portfolio.
  • •Collaborate with cross-functional teams to define and improve the customer lifecycle process.
  • •Identify and collaborate with sales on cross-sell and upsell opportunities.
  • •Provide feedback to business and product teams to help define the product roadmap.

Key Requirements

  • •At least 3 years of proven experience in Sales and Business Development with AI/LLM or Cloud products in Malaysia and Indonesia.
  • •Ability to influence through persuasion, negotiation, and consensus building.
  • •Understanding of the client base and the challenges they face.
  • •Deep understanding of value drivers in recurring revenue business models.
  • •Analytical, process-oriented mindset with SaaS or PaaS technology experience.
Experience:3+ yearsEnterpriseSaaSPaaSAIGenAICloud
Skills:PersuasionNegotiationInfluenceAnalytical mindsetProcess-oriented
Tech Stack:GenAIAILLMCloudSaaSPaaS

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn