General Dynamics

1 day ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide Tier 1 and Tier 2 IT support for mission systems and networks on secure and unsecure environments. Resolve critical issues using remote desktop support, troubleshoot hardware and software, and deploy/test applications and equipment. Support VTC tools such as Microsoft Teams, WebEx, and Skype, document and track incidents in enterprise ticketing systems, and deliver strong customer service while communicating technical information to both technical and non-technical audiences.

Location: Vienna

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver Tier 1 and Tier 2 IT support for mission IT systems and networks on secure and unsecure fabrics.
•Provide remote desktop support and efficiently resolve critical IT-related issues.
•Troubleshoot Tier 2 technical issues involving IT systems, connectivity, and networks.
•Deploy and test hardware and software, including desktop, printers, UPS, and COTS/GOTS applications.
•Support VTC and maintain incident records using an enterprise ticketing system while providing superior customer service.

Travel: Low travel

Pay and Benefits

Salary: USD 80,179 - 108,477 annually

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid HolidaysParental LeaveDisabilityLife InsuranceLearning Budget

Key Requirements

•3+ years of related IT support experience providing Tier 1 and Tier 2 support on mission IT systems and networks.
•Demonstrated experience providing remote desktop support to resolve critical IT-related issues and troubleshooting Tier 2 technical issues.
•Experience deploying and testing hardware and software, including mission IT support for desktops, printers, UPS, and COTS/GOTS applications.
•Ability to support VTC including Microsoft Teams, WebEx, and Skype, and to resolve IT connectivity and network issues.
•Bachelor’s degree in Computer Science/Engineering or related technical discipline (or equivalent combination of education and work experience), with TS/SCI with Polygraph clearance.
•U.S. Citizenship Required.

Experience:3+ yearsIT supportHelp desk

Education:Bachelor's in Computer Science, Engineering, or related technical discipline

Skills:Customer serviceProblem-solvingCommunicationRemote troubleshootingDocumentation

Tech Stack:Microsoft TeamsWebExSkypeVTCRemote desktopEnterprise ticketing systemIncident ticketsUPSPrintersCOTSGOTS

Eligibility

Security Clearance:TS/SCI with Polygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 day ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Vienna

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver Tier 1 and Tier 2 IT support for mission IT systems and networks on secure and unsecure fabrics.
•Provide remote desktop support and efficiently resolve critical IT-related issues.
•Troubleshoot Tier 2 technical issues involving IT systems, connectivity, and networks.
•Deploy and test hardware and software, including desktop, printers, UPS, and COTS/GOTS applications.
•Support VTC and maintain incident records using an enterprise ticketing system while providing superior customer service.

Travel: Low travel

Pay and Benefits

Salary: USD 80,179 - 108,477 annually

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid HolidaysParental LeaveDisabilityLife InsuranceLearning Budget

Key Requirements

•3+ years of related IT support experience providing Tier 1 and Tier 2 support on mission IT systems and networks.
•Demonstrated experience providing remote desktop support to resolve critical IT-related issues and troubleshooting Tier 2 technical issues.
•Experience deploying and testing hardware and software, including mission IT support for desktops, printers, UPS, and COTS/GOTS applications.
•Ability to support VTC including Microsoft Teams, WebEx, and Skype, and to resolve IT connectivity and network issues.
•Bachelor’s degree in Computer Science/Engineering or related technical discipline (or equivalent combination of education and work experience), with TS/SCI with Polygraph clearance.
•U.S. Citizenship Required.

Experience:3+ yearsIT supportHelp desk

Education:Bachelor's in Computer Science, Engineering, or related technical discipline

Skills:Customer serviceProblem-solvingCommunicationRemote troubleshootingDocumentation

Tech Stack:Microsoft TeamsWebExSkypeVTCRemote desktopEnterprise ticketing systemIncident ticketsUPSPrintersCOTSGOTS

Eligibility

Security Clearance:TS/SCI with Polygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn