Manager, AP Service Delivery EU

Delivery Hero
Philippines
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsExperience: 3-5 yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Analytical thinking","Risk mitigation"]

Lead and mentor an Accounts Payable service delivery team for EU-related operations, monitoring performance against SLAs, Taxonomy, and OKRs. Serve as the main point of contact for AP process issues, support internal and external audits, and drive continuous improvements in service quality and efficiency. Manage resources, ensure training and coverage for a mid-shift schedule, generate performance reports, present results in governance forums, and identify/mitigate risks with contingency plans.

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FursaFursa
Delivery Hero
Delivery Hero
23 hours ago

Manager, AP Service Delivery EU

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Last checked: 18 hours agoStatus: Live

Job Summary

Lead and mentor an Accounts Payable service delivery team for EU-related operations, monitoring performance against SLAs, Taxonomy, and OKRs. Serve as the main point of contact for AP process issues, support internal and external audits, and drive continuous improvements in service quality and efficiency. Manage resources, ensure training and coverage for a mid-shift schedule, generate performance reports, present results in governance forums, and identify/mitigate risks with contingency plans.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Monitor service performance against SLAs, Taxonomy, and OKRs, and maintain accurate delivery records and metrics.
  • •Establish relationships with internal and external stakeholders and act as the point of contact for AP process issues.
  • •Support internal and external audits and provide inputs for process-related investment decisions and implementations.
  • •Identify and mitigate risks affecting service delivery, and develop contingency plans.
  • •Lead and mentor the AP service delivery team for New Verticals (captive and outsourced), managing resources and setting performance expectations with regular feedback.

Key Requirements

  • •Bachelor's degree in Accounting or Finance, plus 3–5 years of relevant accounting and AP experience.
  • •Proven experience in service delivery (or related) with a track record of meeting SLAs.
  • •Experience managing teams and working in a multinational environment with complex regional/country operations.
  • •Process-oriented understanding of financial and operational controls, with strong analytical problem-solving skills.
  • •Willingness to be assigned on a mid-shift (2pm–11pm) and strong communication skills to bridge language barriers.
Experience:3-5 years
Education:Bachelor's in Accounting or Finance
Skills:LeadershipCommunicationProblem-solvingAnalytical thinkingRisk mitigation
Languages:English
Tech Stack:SAP HanaERP systemsInvoicing systemsTicketing systems

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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