Customer Relations Executive

Ebury
Copenhagen
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Multitasking","Attention to detail","Commercial awareness"]

Manage a portfolio of corporate clients trading online through the platform, acting as a point of contact for daily operational and trading support. Provide excellent client service by resolving issues, mediating between internal teams, and promoting Ebury’s offering and FX knowledge. Monitor and support international payments with accuracy for high-value volumes, helping clients anticipate needs and maintain Ebury as their main trading platform.

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FursaFursa
Ebury
Ebury
11 hours ago

Customer Relations Executive

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 48 minutes agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Manage a portfolio of corporate clients trading online through the platform, acting as a point of contact for daily operational and trading support. Provide excellent client service by resolving issues, mediating between internal teams, and promoting Ebury’s offering and FX knowledge. Monitor and support international payments with accuracy for high-value volumes, helping clients anticipate needs and maintain Ebury as their main trading platform.
Location: Copenhagen
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own day-to-day relationship for a portfolio of approximately 200-300 corporate clients trading online via the platform.
  • •Provide daily operational and trading assistance, including resolving client issues as they arise and supporting international payments accurately.
  • •Monitor live currency trade booking and banking information for high-volume/high-value payments, ensuring precision.
  • •Help clients identify issues pre-emptively (e.g., payment dates and banking data) and support smooth execution of client needs.
  • •Promote Ebury’s product offering, identify new opportunities to grow key accounts, and adapt to an evolving, high-pressure environment.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Strong interest in client servicing with the drive to exceed customer expectations and deliver best-in-class service.
  • •Strong written and verbal communication skills, able to liaise and mediate between internal departments and resolve client issues.
  • •Fluency in Danish and business-level English.
  • •Knowledge of FX and the ability to confidently work with numbers (exchange rates, profit margins, and high-value payments).
  • •Experience with Microsoft suite, particularly Excel.
Experience:FintechFXCustomer service
Skills:CommunicationProblem-solvingMultitaskingAttention to detailCommercial awareness
Languages:DanishEnglish
Tech Stack:Microsoft ExcelMicrosoft suite

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn