Operations Enablement Lead

Affirm
United States
Workplace: RemoteFull timeUSD 115,000 - 180,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Influence","Communication","Analytical mindset","Data-driven decision-making","Change management"]

Lead cross-functional programs that scale servicing operations with measurable, compliant outcomes. Define operational readiness strategy, build program roadmaps, and drive transformation using Lean Six Sigma, change management, and data-driven insights. Architect and evolve knowledge ecosystems (SOPs, job aids, learning platforms, AI-enabled tools), oversee training and onboarding, and partner with Product, Engineering, Operations, Compliance, and vendors to ensure global readiness for launches and regulatory changes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Affirm
Affirm
5 days ago

Operations Enablement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead cross-functional programs that scale servicing operations with measurable, compliant outcomes. Define operational readiness strategy, build program roadmaps, and drive transformation using Lean Six Sigma, change management, and data-driven insights. Architect and evolve knowledge ecosystems (SOPs, job aids, learning platforms, AI-enabled tools), oversee training and onboarding, and partner with Product, Engineering, Operations, Compliance, and vendors to ensure global readiness for launches and regulatory changes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead complex cross-functional programs and initiatives aligned to servicing strategy, OKRs, and business priorities.
  • •Define and execute the servicing strategy by creating program roadmaps and tracking progress against KPIs, timelines, and budgets.
  • •Drive transformation initiatives using Lean Six Sigma, change management, and data-driven methodologies to improve efficiency, compliance, and customer satisfaction.
  • •Architect and evolve knowledge management and training resources (SOPs, job aids, learning platforms, AI-enabled tools) for human and AI agents.
  • •Use metrics, dashboards, and feedback to assess workflow and knowledge adoption, measure training impact, and influence senior leadership decisions.

Pay and Benefits

Salary: USD 115,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquityRemote Work

Key Requirements

  • •5+ years of experience in program management or product operations, preferably within large-scale or global operations.
  • •Proven track record setting strategy and delivering measurable impact across efficiency, compliance, and customer experience.
  • •Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred).
  • •Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
  • •Strong communication and influence skills with the ability to align diverse stakeholders in ambiguous, high-growth environments.
Experience:5+ yearsFintechFinancial servicesConsumer lendingGlobal operationsRegulated industries
Skills:InfluenceCommunicationAnalytical mindsetData-driven decision-makingChange management
Certifications:Lean Six Sigma Black BeltPMPProsci
Tech Stack:Lean Six SigmaSalesforceConfluenceLMSAI-enabled knowledge toolsPMPProsci

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn