Citizens Teller

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 25.48 - 31.25 hourlyFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Listening","Communication","Problem-solving","Customer focus","Multitasking"]

Greet customers in the branch lobby and use your comfort with technology to help them complete simple transactions via mobile app and ATMs. Provide personalized advice and solutions, educate customers on Citizens products and benefits, and connect them to Bankers for next steps. Follow all financial policies and procedures, including proper cash handling and applicable laws, to deliver exceptional service and support long-term customer relationships.

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Citizens Bank
Citizens Bank
4 days ago

Citizens Teller

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 minutes agoStatus: Live

Job Summary

Greet customers in the branch lobby and use your comfort with technology to help them complete simple transactions via mobile app and ATMs. Provide personalized advice and solutions, educate customers on Citizens products and benefits, and connect them to Bankers for next steps. Follow all financial policies and procedures, including proper cash handling and applicable laws, to deliver exceptional service and support long-term customer relationships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Greet customers and support branch service in the lobby.
  • •Demonstrate and assist customers with using mobile app and ATMs for simple transactions.
  • •Provide personalized advice and solutions, including opportunities to help customers achieve financial goals.
  • •Educate customers on Citizens products and benefits and respond to questions or concerns.
  • •Follow cash handling procedures and relevant state and local laws and regulations.

Pay and Benefits

Salary: USD 25.48 - 31.25 hourly
Perks:Health InsuranceDentalVision401kTuition AssistanceWellness StipendPaid LeaveParental LeaveFlexible Work

Key Requirements

  • •High school degree or GED.
  • •Minimum 6 months experience processing transactions (cash and/or digital payments).
  • •Minimum 1 year demonstrated customer experience recommending and referring products and services.
  • •Strong listening and communication skills with the ability to ask questions and identify customer needs.
  • •Comfortable using digital technology to support branch goals and able to work branch hours, including weekends and evenings.
Experience:BankingCustomer service
Education:High School
Skills:ListeningCommunicationProblem-solvingCustomer focusMultitasking
Languages:English
Tech Stack:Mobile appATMsDigital payments

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website