Solutions Architect, Mid Market

Middesk
New York
Workplace: HybridFull timeUSD 150,000 - 210,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Problem-solving","Collaboration"]

Own the technical health and growth of Middesk’s mid-market accounts, serving as the primary technical point of contact from onboarding through long-term partnership. You’ll design and guide API and data-centric integrations, troubleshoot complex issues by analyzing logs and workflows, and monitor reliability/performance using technical metrics. Partner with Sales, Customer Success, Product, and Engineering to influence roadmap and GTM strategies while translating customer needs into durable technical enablement and solutions.

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FursaFursa
Middesk
Middesk
4 days ago

Solutions Architect, Mid Market

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Last checked: 15 hours agoStatus: Live

Job Summary

Own the technical health and growth of Middesk’s mid-market accounts, serving as the primary technical point of contact from onboarding through long-term partnership. You’ll design and guide API and data-centric integrations, troubleshoot complex issues by analyzing logs and workflows, and monitor reliability/performance using technical metrics. Partner with Sales, Customer Success, Product, and Engineering to influence roadmap and GTM strategies while translating customer needs into durable technical enablement and solutions.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the technical relationship for key accounts as the primary technical point of contact
  • •Drive onboarding and implementation from scoping/integration design through architecture review and go-live
  • •Ensure ongoing reliability and performance by monitoring account health, usage patterns, and technical metrics and coordinating fixes
  • •Serve as a product and domain expert on Middesk APIs, data products, and verification workflows to guide customers
  • •Troubleshoot complex problems by investigating logs/payloads/data workflows and partnering with Support and Engineering on durable fixes

Pay and Benefits

Salary: USD 150,000 - 210,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •5+ years in a customer-facing technical role such as Solutions Architect, Technical Account Manager, Solutions Engineer, Customer Engineer, Implementation Engineer, or Forward Deployed Engineer
  • •Experience supporting B2B SaaS products with API-first or data-centric integrations
  • •Strong familiarity with APIs, data workflows, and SQL, including reading/debugging requests/responses and exploring data
  • •Proven track record with mid-market and enterprise customers, ideally in fintech or other regulated industries
  • •Comfort owning a portfolio of accounts, prioritizing effectively, and managing multiple projects
  • •experience_tags
  • •experience_tags
  • •skills_tags
  • •years_experience_minimum_and_more_needed
Experience:5+ yearsB2B SaaSFintechRegulated industries
Skills:CommunicationProblem-solvingCollaboration
Tech Stack:APIsAPI logsSQLData workflowsPayloadsRunbooksDocumentationImplementation guides

Company Brief

Middesk
Provides B2B identity verification and business data infrastructure to help companies onboard, verify, and risk-assess businesses and their owners through APIs and workflow tools.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn