Deployment and Support Engineer (Japan)

Skydio
Tokyo
Workplace: HybridFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Communication","Problem-solving","Interpersonal skills","Self-starter"]

Lead end-to-end deployment and ongoing support for Skydio’s cloud-connected drone and dock systems across Japan. Troubleshoot on-device firmware, mission configuration, and flight/media streaming issues using log analysis and structured escalation. Own installations and validations on customer enterprise networks, diagnose connectivity across IP/cellular/WiFi, and collaborate with U.S. engineering and Customer Support while translating technical needs between teams.

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FursaFursa
Skydio
Skydio
1 day ago

Deployment and Support Engineer (Japan)

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Last checked: 57 minutes agoStatus: Live

Job Summary

Lead end-to-end deployment and ongoing support for Skydio’s cloud-connected drone and dock systems across Japan. Troubleshoot on-device firmware, mission configuration, and flight/media streaming issues using log analysis and structured escalation. Own installations and validations on customer enterprise networks, diagnose connectivity across IP/cellular/WiFi, and collaborate with U.S. engineering and Customer Support while translating technical needs between teams.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own new deployments end to end and ensure cloud-connected drone and dock systems are installed, configured, tested, and validated in customer environments.
  • •Serve as the frontline technical expert for issues including on-device firmware troubleshooting, mission configuration, and flight and media streaming problems.
  • •Diagnose and troubleshoot connectivity across IP, cellular modems, wireless point-to-point radios, and WiFi mesh; use log analysis and reproduction to determine root cause.
  • •Build scalable, repeatable deployment processes for connecting devices to enterprise-grade secure networks.
  • •Act as the conduit between Japanese customers and Skydio engineering in the U.S., escalating prioritized issues and briefing stakeholders on product feedback.
Travel: High travel

Key Requirements

  • •3+ years supporting cloud-connected devices, or 4+ years in B2B operational, technical, or customer-facing support roles.
  • •Professional fluency in spoken and written Japanese and English.
  • •Hands-on experience installing, configuring, and troubleshooting connected hardware in customer environments.
  • •Practical IP networking knowledge (WiFi and cellular connectivity) and experience diagnosing issues across enterprise networks.
  • •Technical troubleshooting ability with triage and escalation workflows; familiarity with cloud applications and Linux.
Experience:3+ years
Skills:CommunicationProblem-solvingInterpersonal skillsSelf-starter
Licenses:一等・二等無人航空機操縦士 operational approvals (as applicable)
Certifications:Drone certifications and registrations (Japan)
Languages:JapaneseEnglish
Tech Stack:LinuxWiFiIP networkingCellular modemsWiFi meshIPsecWebRTCRESTREST APIsBashPython

Company Brief

Skydio
Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.
Industry: Drones & Aerial Logistics
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Mateo, United States
Founded: 2014
WebsiteLinkedIn