Manager, HR Shared Services

Globalization Partners
Ireland
Workplace: RemoteFull timeEUR 72,000 - 90,000 annuallyFunction: People, HR & TalentExperience: 5-10 yearsEducation: bachelorsSkills: ["Leadership","Stakeholder management","Problem-solving","Prioritization","Interpersonal skills"]

Lead Global HR Shared Services operations for EMEA, managing the end-to-end onboarding lifecycle for professionals across multiple jurisdictions. Run an SSC HR Ops team and ensure compliant, high-quality service delivery while meeting SLAs/CSAT/FCR OKRs. Partner with legal, payroll, billing, benefits brokers, and cross-functional teams to improve workflows, translate operational pain points into platform requirements, and drive transformation to reduce time-to-onboard and improve margin efficiency.

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FursaFursa
Globalization Partners
Globalization Partners
4 days ago

Manager, HR Shared Services

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Last checked: 22 hours agoStatus: Live

Job Summary

Lead Global HR Shared Services operations for EMEA, managing the end-to-end onboarding lifecycle for professionals across multiple jurisdictions. Run an SSC HR Ops team and ensure compliant, high-quality service delivery while meeting SLAs/CSAT/FCR OKRs. Partner with legal, payroll, billing, benefits brokers, and cross-functional teams to improve workflows, translate operational pain points into platform requirements, and drive transformation to reduce time-to-onboard and improve margin efficiency.
Location: Ireland
Workplace: Remote
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Manage the EMEA HR SSC operations team and communicate across organizational departments.
  • •Lead end-to-end onboarding for client-supported professionals across diverse EMEA jurisdictions.
  • •Serve as an operational escalation point to ensure compliance with local labor laws, contracts, background checks, and payroll/benefit enrollments.
  • •Coordinate with legal, payroll, billing, local payroll providers, and benefits brokers for new employee onboarding.
  • •Deliver service performance against OKRs (SLA, CSAT, FCR) and drive operational transformation to scale, reduce time-to-onboard, and improve margin efficiency.

Pay and Benefits

Salary: EUR 72,000 - 90,000 annually
Perks:Parental LeavePaid LeaveHealth InsuranceDentalVisionSabbaticalSpending AccountsFlexible Time

Key Requirements

  • •Bachelor’s degree or higher in International Business, Accounting, Law, HR, Finance, or a related field.
  • •5–10 years of HR Operations experience covering the end-to-end employee lifecycle in a fast-paced startup environment.
  • •Experience managing centralized HR shared service center operations for the EMEA region.
  • •Strong leadership experience managing cross-regional staff and working across different local HR practices.
  • •Proficiency with Zendesk and Salesforce; business analytical tools, and AI-powered analytics experience are a plus.
Experience:5-10 years
Education:Bachelor's in International Business, Accounting, Law, HR, Finance, or relevant field of study
Skills:LeadershipStakeholder managementProblem-solvingPrioritizationInterpersonal skills
Languages:English
Tech Stack:ZendeskSalesforceAI-powered analytics tools

Company Brief

Globalization Partners
Provides global Employer of Record (EOR) and international hiring services that enable companies to hire, onboard, and manage employees in 180+ countries without local entities, simplifying global expansion and compliance.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Boston, United States
Founded: 2012
WebsiteLinkedIn