Account Manager (Italian and English Bilingual) - Spain

WeTravel
Spain
Workplace: RemoteFull timeUSD 35,000 - 40,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Customer service","Interpersonal skills","Proactive","Problem-solving"]

Manage and nurture relationships with new and existing B2B travel clients, ensuring they’re supported and maximizing value from the WeTravel platform. Serve as a key point of contact for questions and issues, solve problems in a calm, proactive, friendly way, and identify upsell and cross-sell opportunities. Collaborate cross-functionally with Sales, Customer Support, and Product to share customer feedback and improve product and service delivery for your EMEA portfolio.

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WeTravel
WeTravel
3 days ago

Account Manager (Italian and English Bilingual) - Spain

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Manage and nurture relationships with new and existing B2B travel clients, ensuring they’re supported and maximizing value from the WeTravel platform. Serve as a key point of contact for questions and issues, solve problems in a calm, proactive, friendly way, and identify upsell and cross-sell opportunities. Collaborate cross-functionally with Sales, Customer Support, and Product to share customer feedback and improve product and service delivery for your EMEA portfolio.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and nurture relationships with new and existing clients.
  • •Proactively identify opportunities to upsell or expand product usage.
  • •Serve as the key point of contact for client questions or concerns.
  • •Collaborate cross-functionally with Sales, Support, and Product teams.
  • •Gather and share customer feedback and solve customer issues to drive long-term satisfaction and engagement.
Travel: Low travel

Pay and Benefits

Salary: USD 35,000 - 40,000 annually
Perks:Paid LeaveParental LeaveVolunteer DaysWork RemotelyEquipment

Key Requirements

  • •Native or C2 level Italian speaker with fully proficient English.
  • •2+ years of experience in B2B account management or customer success.
  • •Excellent written and verbal communication skills.
  • •Strong interpersonal and customer service instincts with an ability to advise and support clients.
  • •Willing to travel up to 10% for client visits and thrive in a remote-first, fast-paced environment.
Experience:2+ yearsB2BCustomer successSaaSTravel industry
Skills:CommunicationCustomer serviceInterpersonal skillsProactiveProblem-solving
Languages:ItalianEnglish
Tech Stack:HubSpot CRMCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel
WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.
Industry: TravelTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn