Account Manager, Scale

Hootsuite
Toronto, Vancouver
Workplace: HybridFull timeCAD 52,300 - 63,000Function: Customer Success & Account ManagementSkills: ["Customer focus","Negotiation","Collaboration and teamwork","Communication and presentation","Resilience/adaptability"]

Manage pooled, low-ARR customer relationships at scale by delivering low-touch day-to-day support, driving renewals, and identifying upsell, cross-sell, and expansion opportunities. Partner with customers to communicate value, educate on contract terms, and monitor account health through recurring forecasting and engagement reporting. Collaborate cross-functionally across the sales cycle and use tools like SFDC, Gainsight, and Gong to meet renewal and expansion targets.

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FursaFursa
Hootsuite
Hootsuite
1 day ago

Account Manager, Scale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Manage pooled, low-ARR customer relationships at scale by delivering low-touch day-to-day support, driving renewals, and identifying upsell, cross-sell, and expansion opportunities. Partner with customers to communicate value, educate on contract terms, and monitor account health through recurring forecasting and engagement reporting. Collaborate cross-functionally across the sales cycle and use tools like SFDC, Gainsight, and Gong to meet renewal and expansion targets.
Location: Toronto, Vancouver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Maintain low-touch day-to-day contact with customers for pooled accounts at scale and drive customer health and experience.
  • •Develop customer rapport by proactively providing insightful market information and solutions that highlight Hootsuite product benefits.
  • •Drive renewals, upsells, and expansion for low ARR accounts, including educating customers on Hootsuite value proposition.
  • •Provide weekly and rolling forecasts by monitoring and reporting account data health.
  • •Manage end-to-end renewal process and report customer engagement activities and results using SFDC, Front App, Gainsight, Gong, and others.

Pay and Benefits

Salary: CAD 52,300 - 63,000

Key Requirements

  • •Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager.
  • •Proven success in monthly and quarterly sales forecasting.
  • •Solid business acumen and tech-savvy, with a strong ability to focus on customer business value, ROI, and customer solutions.
  • •Strong communication and presentation skills via phone, video, and email.
  • •Experience in creating sales strategies inclusive of 3rd party solutions.
Skills:Customer focusNegotiationCollaboration and teamworkCommunication and presentationResilience/adaptability
Languages:English
Tech Stack:SFDCFront AppGainsightGong

Company Brief

Hootsuite
Provides a social media management platform for businesses to schedule posts, monitor conversations, analyze performance, and manage multiple social accounts across networks. Serves marketers, agencies, and enterprises with collaboration and analytics tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn