Security Deployment Engineer

Cisco
Japan
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer advocacy","Technical communication","Incident management","Two-way liaison","Troubleshooting"]

Serve as a customer-facing technical liaison for Japanese enterprise accounts, representing engineering to customers and translating customer needs back to engineering. Lead incident discussions, triage and coordinate escalations, and perform L2/L3 troubleshooting across VPN, zero trust, cloud web inspection, CASB, DLP, firewall policy, and AWS/Kubernetes connectivity. Collect logs and packet captures, run scripted health checks, support upgrades/migrations, and maintain runbooks with accurate bilingual communication.

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FursaFursa
Cisco
Cisco
1 month ago

Security Deployment Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as a customer-facing technical liaison for Japanese enterprise accounts, representing engineering to customers and translating customer needs back to engineering. Lead incident discussions, triage and coordinate escalations, and perform L2/L3 troubleshooting across VPN, zero trust, cloud web inspection, CASB, DLP, firewall policy, and AWS/Kubernetes connectivity. Collect logs and packet captures, run scripted health checks, support upgrades/migrations, and maintain runbooks with accurate bilingual communication.
Location: Japan
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead two-way incident discussions for Japanese enterprise accounts to ensure timely resolution and high customer satisfaction.
  • •Triage issues and coordinate with an English-speaking engineering team, translating updates accurately between Japanese and English.
  • •Own L2/L3 troubleshooting across VPN, zero trust access, cloud web inspection, CASB, DLP, firewall policy, and AWS/Kubernetes connectivity.
  • •Collect and analyze logs, packet captures, and metrics to build escalation packages and customer-ready summaries; run scripted health checks.
  • •Capture customer configurations, run daily regression checks, support upgrades/migrations, and document runbooks and known issues.

Key Requirements

  • •Fluent Japanese and English for technical communication (written and spoken).
  • •5–7 years in network/security operations, customer support engineering, or professional services.
  • •Strong TCP/IP fundamentals including IPv4/IPv6, DNS, routing, NAT, IPsec tunnels, and TLS.
  • •Familiarity with AWS basics such as VPC, subnets, security groups, CloudWatch, and hybrid connectivity.
  • •Packet capture troubleshooting experience (Wireshark/tcpdump) and structured troubleshooting skills; Bash scripting, with Python a plus.
Experience:Network security operationsCustomer support engineeringProfessional services
Skills:Customer advocacyTechnical communicationIncident managementTwo-way liaisonTroubleshooting
Languages:JapaneseEnglish
Tech Stack:TCP/IPIPv4IPv6DNSRoutingNATIPsecTLSAWSVPCSubnetsSecurity groupsCloudWatchWiresharkTcpdumpBashPythonKubernetesKubectlGrafana

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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