Front Office Manager

Kempinski
Manama
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3-5 yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Emotional intelligence"]

Lead daily front desk, concierge, guest relations, and guest services operations at a luxury Kempinski property. Oversee check-in/check-out and ensure brand-standard service delivery while acting as the primary contact for guest feedback and VIP arrivals. Train and mentor front office staff, maintain cash control and billing, and partner with Revenue Management to optimize occupancy and upselling. Coordinate with housekeeping, engineering, and security to ensure room readiness and a seamless guest flow.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kempinski
Kempinski
1 day ago

Front Office Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead daily front desk, concierge, guest relations, and guest services operations at a luxury Kempinski property. Oversee check-in/check-out and ensure brand-standard service delivery while acting as the primary contact for guest feedback and VIP arrivals. Train and mentor front office staff, maintain cash control and billing, and partner with Revenue Management to optimize occupancy and upselling. Coordinate with housekeeping, engineering, and security to ensure room readiness and a seamless guest flow.
Location: Manama
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee check-in, check-out, concierge, and guest service touchpoints to ensure smooth execution and adherence to brand standards.
  • •Act as the primary point of contact for guest feedback, resolve issues promptly, and manage VIP arrivals.
  • •Train and mentor Front Office staff to build a high-performing service team.
  • •Partner with Revenue Management to optimize occupancy, drive upselling initiatives, and manage front desk cash control and billing.
  • •Collaborate with Housekeeping, Engineering, and Security to ensure room readiness and seamless guest flow.

Key Requirements

  • •3–5 years of Front Office management experience in luxury hotels.
  • •Bachelor’s degree in Hospitality Management or related field (preferred).
  • •Proficiency in PMS systems, e.g., Opera, and guest service software.
  • •Strong leadership skills to train and mentor front office staff.
  • •Strong communication, problem-solving, and emotional intelligence; business fluency in English required.
Experience:3-5 yearsHospitalityLuxury hotels
Education:Bachelor's in Hospitality Management
Skills:LeadershipCommunicationProblem-solvingEmotional intelligence
Languages:English
Tech Stack:OperaPMS

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor