Analyst/Sr Analyst, Customer Insights and Analysis

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Creative thinking","Analytical problem-solving","Cross-functional collaboration"]

Support American Airlines’ Customer Analytics team within Revenue Management by using customer data to improve personalization, segmentation, and campaign performance. Collaborate across the commercial organization to design test-and-learn structures, evaluate results with analytics/visualization tools, and develop advanced insights that drive customer engagement and growth. Partner with vendors, champion GenAI/agentic AI adoption, and present findings to senior leadership.

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American Airlines Group
American Airlines Group
6 hours ago

Analyst/Sr Analyst, Customer Insights and Analysis

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support American Airlines’ Customer Analytics team within Revenue Management by using customer data to improve personalization, segmentation, and campaign performance. Collaborate across the commercial organization to design test-and-learn structures, evaluate results with analytics/visualization tools, and develop advanced insights that drive customer engagement and growth. Partner with vendors, champion GenAI/agentic AI adoption, and present findings to senior leadership.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Collaborate with commercial groups to incorporate customer data into processes, products, and campaigns.
  • •Develop customer engagement strategies using personalization and two-way dialogue.
  • •Manage and implement a test-and-learn structure, using analytics/visualization platforms to evaluate results.
  • •Champion adoption and correct implementation of Gen AI and agentic AI tools and techniques leveraging customer data in the revenue organization.
  • •Present analyses and updates to key stakeholders, including senior leadership, and make recommendations on marketing channel expansion.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •Bachelor’s degree or equivalent experience/training.
  • •3 years of related work experience.
  • •Experience with SQL and Tableau.
  • •Experience in Marketing, particularly customer experience and/or communications.
  • •Advanced proficiency with Microsoft Excel and PowerPoint.
Experience:3+ yearsTravel industryMarketing
Education:Bachelor's
Skills:LeadershipCommunicationCreative thinkingAnalytical problem-solvingCross-functional collaboration
Tech Stack:SQLTableauAdobe AnalyticsMosaicMicrosoft ExcelMicrosoft PowerPointGen AIAgentic AIEmailMobile appAa.com

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn