Figma

1 month ago

Enterprise Support Specialist, Korean Speaking (Singapore)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join our Product Support team as an Enterprise Specialist focused on Korean-speaking customers in Singapore. You’ll diagnose issues, determine solutions, and anticipate customer impact, owning cases from start to resolution, while guiding large organizations through complex workspace configurations and collaborating with Sales, Product and Engineering to deliver a high-quality, scalable support experience. You’ll help drive feature improvements by capturing feedback and trends for cross-functional teams.

Location: Singapore

Workplace: Onsite

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working cross-functionally to deliver an exceptional experience.
•Interact with customers daily via email, taking ownership of cases from start to resolution.
•Partner closely with Sales to guide large-scale organizations through complex workspace configurations and ensure successful account setup.
•Act as the voice of the customer, capturing product/process gaps and presenting data-backed cases for new feature development and automation.
•Serve as the designated point of contact for high-risk escalations and issues, proactively engaging partners and communicating through to resolution.

Key Requirements

•3+ years of experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers.
•Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations.
•Experience working with system administration for large end-user communities or guiding customers through complex implementations.
•Experience evaluating the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolutions.
•Fluency in Korean and English, with the ability to support Korean-speaking customers and stakeholders.

Experience:3+ years

Skills:KoreanEnglishSAMLSCIMSystem administrationEnterpriseSaaSCustomer support

Languages:KoreanEnglish

Tech Stack:SAMLSCIMAdobe XDSketchFramer

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

1 month ago

Enterprise Support Specialist, Korean Speaking (Singapore)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working cross-functionally to deliver an exceptional experience.
•Interact with customers daily via email, taking ownership of cases from start to resolution.
•Partner closely with Sales to guide large-scale organizations through complex workspace configurations and ensure successful account setup.
•Act as the voice of the customer, capturing product/process gaps and presenting data-backed cases for new feature development and automation.
•Serve as the designated point of contact for high-risk escalations and issues, proactively engaging partners and communicating through to resolution.

Key Requirements

•3+ years of experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers.
•Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations.
•Experience working with system administration for large end-user communities or guiding customers through complex implementations.
•Experience evaluating the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolutions.
•Fluency in Korean and English, with the ability to support Korean-speaking customers and stakeholders.

Experience:3+ years

Skills:KoreanEnglishSAMLSCIMSystem administrationEnterpriseSaaSCustomer support

Languages:KoreanEnglish

Tech Stack:SAMLSCIMAdobe XDSketchFramer

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn