Part Time Customer Experience Specialist (Sales Associate) - Palo Alto

RealReal
Palo Alto
Workplace: OnsitePart timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer obsession","Problem-solving","Organizational skills","Time management","Adaptability"]

Drive customer engagement and sales in a fast-paced retail boutique, using product knowledge to exceed daily goals and generate repeat business through proactive outreach. Serve as an expert on The RealReal’s circular economy mission, manage consignment drop-offs, and resolve consignor inquiries. Support boutique standards, store readiness, and opening/closing procedures while maintaining quality control for inbound luxury items.

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RealReal
RealReal
1 day ago

Part Time Customer Experience Specialist (Sales Associate) - Palo Alto

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive customer engagement and sales in a fast-paced retail boutique, using product knowledge to exceed daily goals and generate repeat business through proactive outreach. Serve as an expert on The RealReal’s circular economy mission, manage consignment drop-offs, and resolve consignor inquiries. Support boutique standards, store readiness, and opening/closing procedures while maintaining quality control for inbound luxury items.
Location: Palo Alto
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage customers through suggestive selling and deep product knowledge to exceed daily sales goals.
  • •Perform daily outreach to drive consistent traffic and repeat business.
  • •Educate buyers and consignors on the circular economy mission and the value of sustainable luxury.
  • •Manage consignment drop-off, set expectations on process and valuation, and resolve consignor inquiries.
  • •Maintain boutique standards and support store readiness through merchandising, replenishment, and opening/closing procedures.

Pay and Benefits

Salary: USD 21 - 25 hourly
Equity and Bonus:Equity
Perks:EquityPaid HolidaysPaid Leave

Key Requirements

  • •1+ years of retail experience in a customer or business-facing position.
  • •Ability to work flexible hours, including evenings, weekends, and holidays as needed.
  • •Dedication to delivering an elevated experience to customers and employees.
  • •Ability to problem-solve and represent the brand with professionalism and integrity.
  • •Strong organizational and time management skills, with the ability to balance competing priorities in a fast-paced environment.
Experience:1+ yearsRetailLuxuryConsignment
Skills:Customer obsessionProblem-solvingOrganizational skillsTime managementAdaptability
Tech Stack:Google SuiteSalesforceMac iOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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