Technical Support Engineer (India)

Ditto
India
Workplace: RemoteFull timeUSD 27,000 - 40,000 annuallyFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Active listening","Customer empathy","Expectation-setting","Grit","Curiosity","Adaptability"]

Serve as a frontline technical advisor for high-profile enterprise customers, reproducing, debugging, and escalating issues with urgency and empathy. Provide expert escalation for SDK and cloud products, work directly with developers to resolve complex bugs, and coordinate across engineering and product during incidents. Build automation and self-service tools to improve support workflows, participate in a 24/7 on-call rotation, and use real customer feedback to help drive root-cause analyses and product improvements.

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FursaFursa
Ditto
Ditto
1 day ago

Technical Support Engineer (India)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a frontline technical advisor for high-profile enterprise customers, reproducing, debugging, and escalating issues with urgency and empathy. Provide expert escalation for SDK and cloud products, work directly with developers to resolve complex bugs, and coordinate across engineering and product during incidents. Build automation and self-service tools to improve support workflows, participate in a 24/7 on-call rotation, and use real customer feedback to help drive root-cause analyses and product improvements.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Reproduce, debug, and escalate technical issues in partnership with engineering and product.
  • •Act as a technical expert and initial escalation point for SDK and cloud products.
  • •Work directly with developers to provide guidance and resolve complex issues.
  • •Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • •Build tools and automation to improve support workflows, create self-service opportunities using AI, and participate in a 24/7 on-call rotation.

Pay and Benefits

Salary: USD 27,000 - 40,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kEquityRemote Work

Key Requirements

  • •Have 2-4 years of experience in technical support engineering or software engineering roles.
  • •Translate complex and ambiguous problem sets into clear hypotheses and solutions.
  • •Deep experience in at least one area such as operating systems, cloud infrastructure, Kubernetes, networking, databases, or distributed systems.
  • •Bachelor’s degree in Computer Science or similar experience.
  • •Ability to read/follow code and GitHub commits; strong customer-facing skills like active listening and empathy.
Experience:2-4 yearsTechnical support
Education:Bachelor's
Skills:Active listeningCustomer empathyExpectation-settingGritCuriosityAdaptability
Tech Stack:SDKCloudOperating SystemsKubernetesNetworkingDatabasesDistributed SystemsGitHub

Company Brief

Ditto
Offers online trademark search, filing, monitoring, and portfolio management services to help startups and businesses register, protect, and enforce trademarks globally through a cost-effective, attorney-supported web platform with automated workflows.
Industry: LegalTech
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