Guest Services Officer (Emirati talent)

M42
Abu Dhabi
Workplace: OnsiteFull timeFunction: People, HR & TalentEducation: bachelorsSkills: ["Attention to details","Culturally sensitive communication","Empathy","Customer service","Confidentiality"]

Provide front-door patient service at Healthpoint by welcoming patients, completing pre-registration and registration in the EMR, and verifying insurance eligibility and out-of-pocket responsibilities. Schedule appointments and manage reminders, calls, and patient feedback with empathy and efficiency. Collect co-pays and deductibles, secure required signatures, and coordinate follow-ups while maintaining confidentiality and meeting DOH and JCI compliance standards.

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FursaFursa
M42
M42
4 days ago

Guest Services Officer (Emirati talent)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide front-door patient service at Healthpoint by welcoming patients, completing pre-registration and registration in the EMR, and verifying insurance eligibility and out-of-pocket responsibilities. Schedule appointments and manage reminders, calls, and patient feedback with empathy and efficiency. Collect co-pays and deductibles, secure required signatures, and coordinate follow-ups while maintaining confidentiality and meeting DOH and JCI compliance standards.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Welcome and assist patients upon arrival and ensure a smooth check-in experience.
  • •Accurately register patients and capture demographic and insurance details into the EMR.
  • •Verify insurance eligibility, patient identity, and out-of-pocket responsibilities to support care and billing.
  • •Secure required patient signatures and support appointment scheduling, reminder calls, and follow-ups.
  • •Collect payments, handle incoming calls and inquiries, and serve as a liaison while upholding confidentiality and compliance standards.

Key Requirements

  • •2+ years of similar experience
  • •Bachelor’s degree can substitute for 2 years of experience
  • •Strong attention to details
  • •Ability to communicate and relay messages to patients in a culturally sensitive manner
  • •Proficient in using Microsoft Office tools such as Word, Excel, and Outlook
Experience:Healthcare
Education:Bachelor's
Skills:Attention to detailsCulturally sensitive communicationEmpathyCustomer serviceConfidentiality
Languages:En-us
Tech Stack:Electronic Medical Records (EMR)Microsoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft OutlookOutlook

Eligibility

Nationality:UAE National

Company Brief

M42
M42 is a UAE-based venture studio and investment platform that builds and invests in technology startups, offering funding, product development, and go-to-market support to scale digital businesses across the MENA region.
Industry: Venture Capital
Headquarters: Dubai, United Arab Emirates
Website