Ingénieur Support Applicatif / Technique

Devoteam
Tunis
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer focus","Teamwork","Time management"]

Mid-Senior Application Support Engineer providing incident management, functional support, and technical follow-up for a cosmetics sector client. You will handle incidents via ServiceNow, assist with bug fixes, create documentation, and participate in tests, while coordinating with business and technical teams to implement new features and improvements.

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Devoteam
Devoteam
8 months ago

Ingénieur Support Applicatif / Technique

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Mid-Senior Application Support Engineer providing incident management, functional support, and technical follow-up for a cosmetics sector client. You will handle incidents via ServiceNow, assist with bug fixes, create documentation, and participate in tests, while coordinating with business and technical teams to implement new features and improvements.
Location: Tunis
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Handle user incidents via ServiceNow (analysis, prioritization, N1/N2 resolution, escalation to development teams) and monitor critical incidents
  • •Provide functional support and assist in training new users as needed
  • •Investigate anomalies, contribute to bug fixes and implement corrections
  • •Create and update user guides, procedures, and manuals
  • •Participate in functional tests and write test plans

Key Requirements

  • •Bachelor level degree in IT, Business Analysis or similar (Bac+3)
  • •3+ years experience in application support (ideally on Docebo or other e-learning platform)
  • •Ability to analyze and prioritize tickets and coordinate with developers for resolution
  • •Good English for communication with international teams
  • •Experience with ServiceNow for incident and request management
Experience:3+ yearsIt and servicesCosmetics
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer focusTeamworkTime management
Languages:French
Tech Stack:SQLC#.NETAzureHTMLJavaScriptPostmanSwaggerServiceNow

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn