Senior Business Analysis - Hang Seng Insurance - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Insurance & ActuarialSkills: ["Analytical thinking","Problem-solving","Stakeholder management","Communication","Workshop facilitation"]

Lead business analysis for insurance changes, enhancements, and new digital features, from scoping and discovery through requirements, delivery, and post-implementation improvement. Partner with business, product, operations, and technology stakeholders to translate customer needs into clear requirements and solution outcomes. Design customer journeys and process flows, produce analysis artefacts (user stories, acceptance criteria, journey maps), and support backlog prioritization in Agile teams.

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FursaFursa
HSBC
HSBC
1 day ago

Senior Business Analysis - Hang Seng Insurance - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead business analysis for insurance changes, enhancements, and new digital features, from scoping and discovery through requirements, delivery, and post-implementation improvement. Partner with business, product, operations, and technology stakeholders to translate customer needs into clear requirements and solution outcomes. Design customer journeys and process flows, produce analysis artefacts (user stories, acceptance criteria, journey maps), and support backlog prioritization in Agile teams.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Lead business analysis for changes, enhancements, and new insurance features/services across capabilities and propositions.
  • •Partner with business, product, operations, and technology stakeholders from scoping and discovery through requirements management, delivery, and continuous improvement.
  • •Translate underlying business needs into clear, high-quality requirements, solution outcomes, and customer journey/process flow designs.
  • •Produce analysis artefacts including story maps, user stories, acceptance criteria, process flows, and journey maps.
  • •Support backlog management and prioritization with Product Owners and cross-functional teams within Agile delivery.

Key Requirements

  • •Proven experience in business analysis, requirements management, and solution design in complex organizations.
  • •Strong track record leading analysis for digital, customer, product, or process change initiatives.
  • •Experience working in Agile environments with cross-functional teams, including Product Owners, engineers, and delivery stakeholders.
  • •Ability to document user stories, acceptance criteria, process flows, and customer journeys with strong analytical and problem-solving skills.
  • •Experience using tools such as JIRA and Confluence; insurance/financial services background is highly desirable.
Experience:InsuranceFinancial servicesBancassuranceAgile
Skills:Analytical thinkingProblem-solvingStakeholder managementCommunicationWorkshop facilitation
Certifications:Enhanced Competency Framework (ECF)Certified Banker (CB)
Tech Stack:JIRAConfluenceAPIsCloud infrastructureBackend systems

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn