Live Chat Agent – Remote Customer Support Specialist (Full-Time)

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Multitasking","Organizational skills","Collaboration"]

Provide outstanding customer support by handling live chat and email inquiries for customers. Resolve issues related to products, accounts, orders, returns, refunds, and service requests, escalating complex cases as needed. Accurately document interactions in CRM and ticketing systems while meeting customer satisfaction, response time, and quality goals. Collaborate with the Customer Support team to deliver a fast, professional experience.

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FursaFursa
Qureos
Qureos
5 days ago

Live Chat Agent – Remote Customer Support Specialist (Full-Time)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 minutes agoStatus: Live

Job Summary

Provide outstanding customer support by handling live chat and email inquiries for customers. Resolve issues related to products, accounts, orders, returns, refunds, and service requests, escalating complex cases as needed. Accurately document interactions in CRM and ticketing systems while meeting customer satisfaction, response time, and quality goals. Collaborate with the Customer Support team to deliver a fast, professional experience.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via live chat and email in a timely, professional manner.
  • •Resolve customer issues, provide product and account support, and escalate complex cases when necessary.
  • •Process orders, returns, refunds, account updates, and general service requests.
  • •Accurately document customer interactions using CRM and ticketing systems.
  • •Meet customer satisfaction, response time, and quality performance goals while collaborating with team members.

Pay and Benefits

Perks:Paid TrainingPaid LeaveHealth InsuranceDentalVision401kRemote Work

Key Requirements

  • •High school diploma or equivalent.
  • •1+ year of customer service, live chat, call center, retail, or administrative experience preferred.
  • •Excellent written communication and typing skills.
  • •Strong problem-solving, multitasking, and organizational abilities.
  • •Proficient with Microsoft Office, Google Workspace, and basic computer applications.
Experience:1+ years
Education:High School
Skills:CommunicationProblem-solvingMultitaskingOrganizational skillsCollaboration
Tech Stack:Microsoft OfficeGoogle WorkspaceCRMTicketing systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn