Allianz

2 months ago

Specialist - A&H Customer Service - Call Center (Bangkok, TH, 10330)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Join Allianz Ayudhya as Specialist in A&H Customer Service at the Bangkok call center. You will handle inbound inquiries, determine customer requirements, resolve problems, fulfill requests, and maintain databases. You will coach and supervise staff to ensure SLA and service quality, assist in developing customer service policies, and contribute to ongoing improvements in service delivery.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Answer incoming calls and provide information to customer requests at the first call resolution.
•Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and accepted practices to ensure optimum quality.
•Support customers to handle and eliminate day-to-day issues with enquiries.
•Be responsible for delivery of our service offers with excellent service and handle complex or difficult cases; communicate with customers and other teams to ensure effective working relationships.
•Incoming cases and calls monitoring and job assignment including calls and email; drive continuous customer service satisfaction improvements.

Key Requirements

•Bachelor’s degree in any fields
•At least 2 years in customer service, call centre experience from health and general insurance
•Good communications skills both written and spoken Thai and English
•Excellent customer service mind and self-motivated.

Experience:2+ yearsInsurance

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingTeamworkAttention to detail

Languages:ThaiEnglish

Tech Stack:Microsoft ExcelMicrosoft WordDatabase management

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

2 months ago

Specialist - A&H Customer Service - Call Center (Bangkok, TH, 10330)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Answer incoming calls and provide information to customer requests at the first call resolution.
•Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and accepted practices to ensure optimum quality.
•Support customers to handle and eliminate day-to-day issues with enquiries.
•Be responsible for delivery of our service offers with excellent service and handle complex or difficult cases; communicate with customers and other teams to ensure effective working relationships.
•Incoming cases and calls monitoring and job assignment including calls and email; drive continuous customer service satisfaction improvements.

Key Requirements

•Bachelor’s degree in any fields
•At least 2 years in customer service, call centre experience from health and general insurance
•Good communications skills both written and spoken Thai and English
•Excellent customer service mind and self-motivated.

Experience:2+ yearsInsurance

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingTeamworkAttention to detail

Languages:ThaiEnglish

Tech Stack:Microsoft ExcelMicrosoft WordDatabase management

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn