Edenred

1 month ago

Personal Atención A Clientes Soporte Elite

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join Edenred as an Elite Customer Support associate, providing personalized assistance to premium clients. You will handle inquiries, follow up on requests and incidents, ensure SLA compliance, advise on platform usage, and liaise with internal teams to resolve issues, all while managing multiple tasks in a fast-paced, multilingual environment.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide personalized attention and support to Elite clients via phone, email, and in-person interactions.
•Follow up on client requests, guidance, and incident reports for assigned accounts.
•Ensure operations run smoothly and client requirements are met within established SLAs.
•Advise clients on platform usage and best practices to maximize value.
•Act as liaison to internal teams (Finance, IT, Product) to expose client requests and reports and drive issue resolution.

Key Requirements

•Minimum 2 years of experience in customer service and Excel proficiency.
•High school diploma or equivalent.
•Strong verbal and written communication skills.
•Ability to work under pressure and manage multiple tasks efficiently.
•Proactive and results-oriented attitude; proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM tools.

Experience:2+ yearsCustomer serviceCRMExcelMicrosoft OfficeMultitasking

Education:High School

Skills:CommunicationProblem-solvingCustomer serviceMultitaskingTeamwork

Languages:SpanishEnglish

Tech Stack:ExcelCRMMicrosoft Office

Company Brief

Edenred

Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn

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Edenred

1 month ago

Personal Atención A Clientes Soporte Elite

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide personalized attention and support to Elite clients via phone, email, and in-person interactions.
•Follow up on client requests, guidance, and incident reports for assigned accounts.
•Ensure operations run smoothly and client requirements are met within established SLAs.
•Advise clients on platform usage and best practices to maximize value.
•Act as liaison to internal teams (Finance, IT, Product) to expose client requests and reports and drive issue resolution.

Key Requirements

•Minimum 2 years of experience in customer service and Excel proficiency.
•High school diploma or equivalent.
•Strong verbal and written communication skills.
•Ability to work under pressure and manage multiple tasks efficiently.
•Proactive and results-oriented attitude; proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM tools.

Experience:2+ yearsCustomer serviceCRMExcelMicrosoft OfficeMultitasking

Education:High School

Skills:CommunicationProblem-solvingCustomer serviceMultitaskingTeamwork

Languages:SpanishEnglish

Tech Stack:ExcelCRMMicrosoft Office

Company Brief

Edenred

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn