Technical Account Manager

Fortinet
Madrid
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Interpersonal skills","Communication skills","Customer management"]

Serve as the primary technical advisor for key enterprise customers, building a deep understanding of their business and technical needs. Provide guidance and support across Fortinet products by troubleshooting incidents, reproducing customer environments in a lab, and recommending best-practice solutions. Take ownership of cases through resolution, manage customer communications, participate in calls/meetings, and report software/hardware issues to R&D with proper follow-up.

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Fortinet
Fortinet
1 day ago

Technical Account Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the primary technical advisor for key enterprise customers, building a deep understanding of their business and technical needs. Provide guidance and support across Fortinet products by troubleshooting incidents, reproducing customer environments in a lab, and recommending best-practice solutions. Take ownership of cases through resolution, manage customer communications, participate in calls/meetings, and report software/hardware issues to R&D with proper follow-up.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop a deep understanding of customer business and technical needs to tailor technical support solutions.
  • •Act as a trusted advisor by proactively guiding customers with technical recommendations and best practices.
  • •Run advanced troubleshooting, reproduce customer environments in lab equipment, and recommend potential new solutions.
  • •Own customer incidents through timely resolution, managing communications and expectations until case closure.
  • •Participate in customer conference calls or face-to-face meetings and produce service reports; report software/hardware issues to R&D and ensure follow-up.

Key Requirements

  • •Minimum 6 years of experience in a technical support or post-sales role.
  • •Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
  • •Business-level Spanish/English ability.
  • •Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching.
  • •Hands-on experience with security technologies such as firewalls, IDS/IPS, DDoS, VPN, and Web Application Firewall; prior telco or large enterprise technical support experience preferred.
Experience:6+ yearsTelcoEnterpriseNetwork security
Education:Bachelor's in Computer Science or Software Engineering
Skills:TroubleshootingProblem-solvingInterpersonal skillsCommunication skillsCustomer management
Certifications:FCPFCSSFCX
Languages:SpanishEnglish
Tech Stack:TCP/IPRoutingSwitchingFirewallsIDS/IPSDDoSVPNWeb application FirewallLab equipmentFortinet products

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn