Customer Care Representative

Edenred
Florida
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Customer-service","Adaptability","Problem-solving","Teamwork"]

Provide frontline customer care for Edenred's CSI accounts payable services in a fast-paced, multinational setting. You’ll resolve account inquiries, educate customers on AP processing, lead customers through calls and training, and drive vendor enablement initiatives while collaborating with cross-functional teams.

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Edenred
Edenred
4 months ago

Customer Care Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live

Job Summary

Provide frontline customer care for Edenred's CSI accounts payable services in a fast-paced, multinational setting. You’ll resolve account inquiries, educate customers on AP processing, lead customers through calls and training, and drive vendor enablement initiatives while collaborating with cross-functional teams.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Become knowledgeable of all CSI accounts payable options and processes
  • •Manage and provide all necessary customer services, including product delivery, supplier enablement, supplier support, and ongoing account support
  • •Accurately answer customer account related inquiries, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
  • •Educate customer on best practices and processes regarding accounts payable processing
  • •Confidently lead customers through conference calls and training

Key Requirements

  • •1-2 years of prior customer service experience
  • •Strong communication skills
  • •Proficient with Microsoft OS and typing speed of at least 60 WPM
  • •Experience with Excel (intermediate or advanced) and Salesforce is desired but not required
  • •Background in financial, technology, or FinTech sectors is a bonus (credit card processing/background helpful)
Experience:1-2 yearsFintechBanking
Education:Bachelor's
Skills:CommunicationCustomer-serviceAdaptabilityProblem-solvingTeamwork
Languages:English
Tech Stack:SalesforceExcelMicrosoft Windows

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn