Café Ambassador- West County Center ( Part Time)

Discover Financial
United States
Workplace: OnsitePart timeUSD 47,840 - 55,016 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer focus","Problem-solving","De-escalation","Attention to detail"]

Serve as the in-café face of the mission to change banking for good, engaging guests in a modern café setting. Help customers navigate Capital One’s digital ecosystem, troubleshoot mobile tools, and resolve escalated issues while staying aligned with compliance requirements. Host and support local events that promote financial health, foster an inclusive environment, and maintain consistent, flexible coverage across shifts, including nights and weekends.

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Discover Financial
Discover Financial
1 day ago

Café Ambassador- West County Center ( Part Time)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the in-café face of the mission to change banking for good, engaging guests in a modern café setting. Help customers navigate Capital One’s digital ecosystem, troubleshoot mobile tools, and resolve escalated issues while staying aligned with compliance requirements. Host and support local events that promote financial health, foster an inclusive environment, and maintain consistent, flexible coverage across shifts, including nights and weekends.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with guests in the café to connect them with digital banking and community mission.
  • •Share value of products and services through genuine conversation without traditional sales goals.
  • •Guide customers through mobile tools and troubleshoot digital banking issues.
  • •Advocate for customers, problem-solve, and resolve escalated situations in line with compliance and regulatory requirements.
  • •Host and support local events that promote financial health and maintain an inclusive guest experience.

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionPaid LeaveEducation Assistance401kParental Leave

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Ability to work a flexible schedule, including nights, weekends, and holidays.
  • •Ability to attend required training sessions, potentially on a schedule different from the primary shift.
  • •Lifting up to 25 pounds and standing/moving for extended periods of time.
Experience:1+ yearsRetailCustomer serviceBanking
Skills:CommunicationCustomer focusProblem-solvingDe-escalationAttention to detail
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn