Customer Operations Manager Silvus for Ukraine (Poland offsite)

Motorola Solutions
Poland, Romania
Workplace: RemoteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Self-motivated","Ownership","Multitasking","Communication","Stakeholder management","Analytical thinking"]

Own post-sales operational delivery for key Silvus customers, acting as the primary liaison between customers and the manufacturing organization. Manage purchase orders, production schedules, and delivery coordination to keep components on track for customers’ long-term roadmaps. Lead QBRs, integrate customer demand forecasts, drive technical advocacy with engineering for issue resolution, and handle RMA and lifecycle communications, including EOL transitions.

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Motorola Solutions
Motorola Solutions
2 months ago

Customer Operations Manager Silvus for Ukraine (Poland offsite)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 42 days agoStatus: Live

Job Summary

Own post-sales operational delivery for key Silvus customers, acting as the primary liaison between customers and the manufacturing organization. Manage purchase orders, production schedules, and delivery coordination to keep components on track for customers’ long-term roadmaps. Lead QBRs, integrate customer demand forecasts, drive technical advocacy with engineering for issue resolution, and handle RMA and lifecycle communications, including EOL transitions.
Location: Poland, Romania
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary point of contact for customers post sale, managing day-to-day operational needs, escalations, and leading Quarterly Business Reviews.
  • •Ingest and integrate customer production forecasts into actionable inputs for internal manufacturing and supply chain teams to prevent stockouts or overages.
  • •Track and manage open purchase orders, coordinating with manufacturing and logistics to meet on-time delivery commitments.
  • •Partner with Engineering to resolve integration challenges, manage formal escalations for hardware defects or shipping delays, and advocate technically for customers.
  • •Manage RMA and lifecycle activities, including End-of-Life (EOL) notices and transitions to next-generation components.
Travel: Medium travel

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •5+ years in a post-sales, account management, or technical project management role, preferably in Defense, Aerospace, Robotics, or Semiconductor industries.
  • •Bachelor’s degree in Engineering, Supply Chain Management, or a related technical field.
  • •Excellent English and Ukrainian verbal, written, and presentation skills.
  • •Ability to analyze complex spreadsheets and production schedules to align demand and supply.
  • •Experience managing military or defense-sector clients, plus familiarity with the drone ecosystem (UAV regulations, flight controllers, propulsion systems).
Experience:5+ yearsDefenseAerospaceRoboticsSemiconductorsDrone ecosystemPost-salesAccount management
Education:Bachelor's in Engineering, Supply Chain Management, or related technical field
Skills:Self-motivatedOwnershipMultitaskingCommunicationStakeholder managementAnalytical thinking
Languages:EnglishUkrainian
Tech Stack:MANETMobile-Networked MIMOSpreadsheetsProduction schedulesQBRsUAV regulationsFlight controllersPropulsion systemsRMAEnd-of-Life (EOL)

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn