Nocd

3 months ago

Member Advocate- Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

As a Support Specialist in the Member Operations team, you will be the frontline contact for NOCD Members, handling inquiries via phone, email, text, and chat; resolve issues; educate on services; coordinate scheduling and referrals; and escalate complex cases to Clinical Leadership, all while maintaining HIPAA-compliant, high-touch customer experiences in a remote, fast-growing telehealth environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to Member inquiries via phone, email, text, and chat promptly and professionally.
•Educate Members on NOCD services and the basics of treatments that we offer.
•Provide accurate information about our products/services, pricing, and policies.
•Troubleshoot and resolve customer issues and concerns efficiently while maintaining a positive attitude.
•Assist members in rescheduling services and transferring therapists.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParential LeavePaid Leave

Key Requirements

•Bachelor’s degree recommended; Proven customer service experience; Excellent written and verbal communication skills; Strong problem-solving and decision-making abilities; Ability to handle high-stress situations with professionalism and patience

Experience:HealthcareTelehealthMental healthcare

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingCustomer-serviceTeam-workFlexibility

Languages:English

Tech Stack:CRMEHRTelehealth

Company Brief

Nocd

Operates an online platform delivering evidence-based treatment for obsessive–compulsive disorder (OCD), connecting users with therapists, guided self-help, and exposure and response prevention (ERP) therapy resources to support remote care.

Industry: Mental Health

Website

Loading job details...

Preparing the role view and application actions.

Nocd

3 months ago

Member Advocate- Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to Member inquiries via phone, email, text, and chat promptly and professionally.
•Educate Members on NOCD services and the basics of treatments that we offer.
•Provide accurate information about our products/services, pricing, and policies.
•Troubleshoot and resolve customer issues and concerns efficiently while maintaining a positive attitude.
•Assist members in rescheduling services and transferring therapists.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParential LeavePaid Leave

Key Requirements

•Bachelor’s degree recommended; Proven customer service experience; Excellent written and verbal communication skills; Strong problem-solving and decision-making abilities; Ability to handle high-stress situations with professionalism and patience

Experience:HealthcareTelehealthMental healthcare

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingCustomer-serviceTeam-workFlexibility

Languages:English

Tech Stack:CRMEHRTelehealth

Company Brief

Nocd

Industry: Mental Health

Website