Member Advocate- Support Specialist

Nocd
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Empathy","Problem-solving","Customer-service","Team-work","Flexibility"]

As a Support Specialist in the Member Operations team, you will be the frontline contact for NOCD Members, handling inquiries via phone, email, text, and chat; resolve issues; educate on services; coordinate scheduling and referrals; and escalate complex cases to Clinical Leadership, all while maintaining HIPAA-compliant, high-touch customer experiences in a remote, fast-growing telehealth environment.

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FursaFursa
Nocd
Nocd
5 months ago

Member Advocate- Support Specialist

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Last checked: 8 hours agoStatus: Live

Job Summary

As a Support Specialist in the Member Operations team, you will be the frontline contact for NOCD Members, handling inquiries via phone, email, text, and chat; resolve issues; educate on services; coordinate scheduling and referrals; and escalate complex cases to Clinical Leadership, all while maintaining HIPAA-compliant, high-touch customer experiences in a remote, fast-growing telehealth environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to Member inquiries via phone, email, text, and chat promptly and professionally.
  • •Educate Members on NOCD services and the basics of treatments that we offer.
  • •Provide accurate information about our products/services, pricing, and policies.
  • •Troubleshoot and resolve customer issues and concerns efficiently while maintaining a positive attitude.
  • •Assist members in rescheduling services and transferring therapists.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParential LeavePaid Leave

Key Requirements

  • •Bachelor’s degree recommended; Proven customer service experience; Excellent written and verbal communication skills; Strong problem-solving and decision-making abilities; Ability to handle high-stress situations with professionalism and patience
Experience:HealthcareTelehealthMental healthcare
Education:Bachelor's
Skills:CommunicationEmpathyProblem-solvingCustomer-serviceTeam-workFlexibility
Languages:English
Tech Stack:CRMEHRTelehealth

Company Brief

Nocd
Operates an online platform delivering evidence-based treatment for obsessive–compulsive disorder (OCD), connecting users with therapists, guided self-help, and exposure and response prevention (ERP) therapy resources to support remote care.
Industry: Mental Health
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