HSBC

5 days ago

Regulatory Remediation analyst (UAE National) (Al Ain, Abu Dhabi, AE, 67770)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Support GCOO Regulatory Projects by delivering regulatory remediation and control uplift initiatives. Contact customers to obtain missing or updated identification documents, manage remediation cases end-to-end, and ensure timely evidence-based closure. Maintain accurate customer static data updates on core banking systems, provide clear customer communications, uphold internal controls, and coordinate with stakeholders (including RM, Operations, Compliance/Financial Crime, and KYC/CDD teams) using dashboards and trackers.

Location: Al Ain

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Manage assigned regulatory project deliverables/workstreams end-to-end, ensuring milestones are achieved within timelines and governance.
•Manage central bank remediation cases, including customer ID outreach (calls/emails/letters as approved) to request documents and drive closure.
•Update customer static data and identification details accurately in core banking systems using approved procedures and maintain accurate case notes and audit trails.
•Monitor remediation delivery health (ageing, slippage, blockers), escalate at-risk deliverables, and propose recovery actions.
•Provide regular status updates via dashboards/trackers and liaise with internal stakeholders (RMs where applicable, Operations, Compliance/Financial Crime, KYC/CDD teams) to resolve exceptions.

Key Requirements

•Experience in operations, client servicing, remediation, or KYC/CDD support with strong attention to detail.
•Confident written and verbal communication for customer outreach and explaining document requirements.
•Ability to manage multiple cases concurrently, prioritize, and meet deadlines under pressure.
•High discipline in maintaining accurate trackers, notes, and audit evidence.
•Understanding of KYC/CDD concepts and how identification documentation supports regulatory compliance.

Experience:1-3 yearsBanking operationsClient servicingRemediationKYC/CDD

Skills:CommunicationAttention to detailPrioritizationStakeholder collaborationCase management

Tech Stack:Core banking systemsKYC/CDDDashboardsTrackers

Eligibility

Nationality:UAE National

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

5 days ago

Regulatory Remediation analyst (UAE National) (Al Ain, Abu Dhabi, AE, 67770)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Al Ain

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Manage assigned regulatory project deliverables/workstreams end-to-end, ensuring milestones are achieved within timelines and governance.
•Manage central bank remediation cases, including customer ID outreach (calls/emails/letters as approved) to request documents and drive closure.
•Update customer static data and identification details accurately in core banking systems using approved procedures and maintain accurate case notes and audit trails.
•Monitor remediation delivery health (ageing, slippage, blockers), escalate at-risk deliverables, and propose recovery actions.
•Provide regular status updates via dashboards/trackers and liaise with internal stakeholders (RMs where applicable, Operations, Compliance/Financial Crime, KYC/CDD teams) to resolve exceptions.

Key Requirements

•Experience in operations, client servicing, remediation, or KYC/CDD support with strong attention to detail.
•Confident written and verbal communication for customer outreach and explaining document requirements.
•Ability to manage multiple cases concurrently, prioritize, and meet deadlines under pressure.
•High discipline in maintaining accurate trackers, notes, and audit evidence.
•Understanding of KYC/CDD concepts and how identification documentation supports regulatory compliance.

Experience:1-3 yearsBanking operationsClient servicingRemediationKYC/CDD

Skills:CommunicationAttention to detailPrioritizationStakeholder collaborationCase management

Tech Stack:Core banking systemsKYC/CDDDashboardsTrackers

Eligibility

Nationality:UAE National

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn