Sales Support Specialist-1

Sanderson Farms
United States
Full timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Interpersonal savvy","Problem solving","Action oriented","Attention to detail","Organizational skills"]

Act as the primary day-to-day contact for assigned customer accounts, managing weekly business interactions and resolving customer service issues. Enter and manage customer orders, coordinate delivery updates (held/late trucks, shortages), and support credit and invoice deduction resolution. Maintain customer relationships, act as liaison across sales, customer service, and operations/logistics, and monitor sales reports and forecasting. Handle customer complaints in Jira and manage customer backup responsibilities.

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Sanderson Farms
Sanderson Farms
1 day ago

Sales Support Specialist-1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Act as the primary day-to-day contact for assigned customer accounts, managing weekly business interactions and resolving customer service issues. Enter and manage customer orders, coordinate delivery updates (held/late trucks, shortages), and support credit and invoice deduction resolution. Maintain customer relationships, act as liaison across sales, customer service, and operations/logistics, and monitor sales reports and forecasting. Handle customer complaints in Jira and manage customer backup responsibilities.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as the primary day-to-day contact for assigned customer accounts, managing weekly business interaction and customer satisfaction.
  • •Enter customer orders into the system on time, monitor delivery dates, move orders for plants when needed, and communicate held/late trucks and shortages.
  • •Resolve customer credit issues and invoice deduction claims, including submitting credit requests.
  • •Build and maintain relationships with current customers and serve as liaison across customers, customer service, account/sales managers, and logistics/operations.
  • •Enter customer complaints into Jira, monitor and analyze sales and freezer reports, and provide backup CSM support activities.
Travel: Low travel

Key Requirements

  • •High School Diploma required; Bachelor’s Degree preferred.
  • •Minimum one year of relevant sales experience within the poultry or protein industry with sales/customer service account knowledge.
  • •Minimum one year of relevant inside sales, customer service, sales support, or outside sales experience.
  • •Strong interpersonal skills and the ability to positively influence new and existing customers.
  • •Ability to effectively communicate verbally and in writing, learn new systems, and work with Microsoft Word, Excel, and PowerPoint plus a Business ERP system.
Experience:1+ yearsPoultryProtein
Education:High School
Skills:Interpersonal savvyProblem solvingAction orientedAttention to detailOrganizational skills
Tech Stack:JiraJira Quality Assurance SystemMicrosoft WordMicrosoft ExcelMicrosoft PowerPointE2OpenBusiness ERP

Company Brief

Sanderson Farms
Produces and processes poultry products, including fresh and frozen chicken, for retail, foodservice, and industrial customers. One of the largest vertically integrated poultry companies in the United States, with operations spanning hatcheries, feed mills, processing, and distribution.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Laurel, United States
Founded: 1947
WebsiteLinkedIn