CSR/Teller - Otsego (Plainwell MI) - Full-Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Confidentiality","Judgment","Problem resolution","Communication"]

Provide excellent customer service as a CSR/Teller, deepening relationships by listening to customer needs, addressing questions, and guiding customers to the right financial partners. Handle daily office responsibilities, maintain accurate cash balancing, stay current on policies, and manage customer problems professionally by escalating complex issues to leadership. Support consultative referrals to retail products while upholding risk, confidentiality, and ethical conduct.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

CSR/Teller - Otsego (Plainwell MI) - Full-Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller, deepening relationships by listening to customer needs, addressing questions, and guiding customers to the right financial partners. Handle daily office responsibilities, maintain accurate cash balancing, stay current on policies, and manage customer problems professionally by escalating complex issues to leadership. Support consultative referrals to retail products while upholding risk, confidentiality, and ethical conduct.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide excellent customer service by listening to needs, asking questions, and guiding customers to the right financial solutions.
  • •Follow up on customer questions, find solutions, and respond in a timely manner while keeping customer business confidential.
  • •Perform daily office responsibilities to maintain efficient office operations, including maintaining cash balancing and correcting outages.
  • •Maintain knowledge of bank policies and retail/customer service procedures and stay current on changes.
  • •Identify customer needs during interactions, refer to bankers and business partners using tracking tools, and direct complex issues to leadership as needed.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience/ability.
  • •Comfortably and confidently interact with the public.
  • •Ability to demonstrate sound judgment and solve problems using established guidelines and procedures.
  • •Flexibility in scheduling.
Education:High School
Skills:Customer serviceConfidentialityJudgmentProblem resolutionCommunication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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