ASSISTANCE OPERATOR - Location Casarano

Allianz
Italy
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Communication","Listening","Problem-solving","Data-driven decision making","Privacy awareness"]

Provide customer assistance to policyholders through inbound calls, a toll-free number, and a web app. Use AI tools (speech-to-text, prioritization, suggested next steps, automation) alongside an internal knowledge base to deliver accurate, up-to-date responses. Monitor service quality and customer satisfaction using conversational analytics, adjusting tone and escalating when needed. Work in a digital environment with strong focus on privacy, data accuracy, and human judgment.

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FursaFursa
Allianz
Allianz
1 day ago

ASSISTANCE OPERATOR - Location Casarano

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide customer assistance to policyholders through inbound calls, a toll-free number, and a web app. Use AI tools (speech-to-text, prioritization, suggested next steps, automation) alongside an internal knowledge base to deliver accurate, up-to-date responses. Monitor service quality and customer satisfaction using conversational analytics, adjusting tone and escalating when needed. Work in a digital environment with strong focus on privacy, data accuracy, and human judgment.
Location: Italy
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Receive inbound calls from policyholders using speech recognition and automatic transcription to quickly and accurately capture case data.
  • •Handle requests via toll-free number and web app, using AI to assess, prioritize, and route to the appropriate team.
  • •Deliver and organize required assistance services, using AI suggestions and automation to speed work and reduce errors.
  • •Search internal knowledge based on policies and procedures with intelligent search to provide clear, current answers.
  • •Monitor service quality and customer satisfaction using conversational analytics, adjusting approach and escalating when necessary.

Key Requirements

  • •Motivated to deliver an excellent customer support experience in a dynamic international environment, with responsible use of AI tools.
  • •Preferably prior customer service experience and familiarity with CRM or contact-center platforms with AI features.
  • •Empathetic with strong communication and listening skills, able to supervise AI suggestions and make informed decisions while maintaining privacy.
  • •Motivated problem-solver, able to work across multiple channels and follow automated procedures using data.
  • •Good data handling accuracy and awareness of personal data protection regulations.
Skills:EmpathyCommunicationListeningProblem-solvingData-driven decision makingPrivacy awareness
Languages:English
Tech Stack:AISpeech-to-textWeb appCRMContact center platformKnowledge baseSemantic searchConversational analyticsMachine learningAnalyticsCloudMS OfficeDigital assistantsAutomation

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn