RCM Client Success Manager (B2B SaaS)

Prompt
United States
Workplace: RemoteFull timeUSD 80,000 - 95,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Problem-solving","Training","Presentation"]

Owner of post–go-live client relationships for Prompt and Prompt RCM, focusing on clinical, administrative, and billing workflows. You will guide clients, surface growth opportunities, and collaborate cross-functionally to ensure satisfaction, retention, and revenue impact in a SaaS-driven revenue cycle management environment.

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Prompt
Prompt
5 months ago

RCM Client Success Manager (B2B SaaS)

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Last checked: 16 hours agoStatus: Live

Job Summary

Owner of post–go-live client relationships for Prompt and Prompt RCM, focusing on clinical, administrative, and billing workflows. You will guide clients, surface growth opportunities, and collaborate cross-functionally to ensure satisfaction, retention, and revenue impact in a SaaS-driven revenue cycle management environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build deep, trust-based relationships with clients by serving as their primary strategic partner post–go-live, supporting them across clinical, administrative, and billing workflows.
  • •Own the client relationship for Prompt + Prompt RCM users—acting as the go-to liaison for all revenue cycle, clinical operations, and platform-related questions after onboarding.
  • •Develop a thorough understanding of each client’s business goals, clinical model, and operational processes in order to provide relevant, high-impact guidance that drives measurable outcomes.
  • •Host regular client cadence meetings (e.g., monthly business reviews) to review account performance, discuss open items, address questions, and uncover upsell opportunities with the software CSM.
  • •Monitor and respond to client support inquiries—triaging, resolving, or escalating issues submitted through our support channels.

Pay and Benefits

Salary: USD 80,000 - 95,000 annually
Perks:Remote WorkHealth InsuranceDentalVision401kLife InsuranceDisability InsurancePaid Leave

Key Requirements

  • •Active clinical license as a Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP) with direct experience in outpatient therapy settings.
Experience:HealthcareRCMRehab therapyOutpatient
Skills:CommunicationRelationship-buildingProblem-solvingTrainingPresentation
Tech Stack:Microsoft ExcelGoogle WorkspaceEMRSaaSData analysis

Company Brief

Prompt
Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Hoboken, United States
Founded: 2017
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor