Customer Service Administrator (Luxembourg, LU)

Zurich Insurance
Luxembourg
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Organizational skills","Time management","Accuracy","Customer-focused"]

Join the Customer Service team to support Zurich’s European Group Life and Disability portfolio. Serve brokers, customers, and internal stakeholders while administering clients, processing renewals with Pricing/Proposition/Sales, and following up on outstanding debts and payments. Perform AML/KYC checks, communicate agreed options professionally, and maintain strong broker/customer relationships. The role also includes administrative and reception duties in Luxembourg.

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FursaFursa
Zurich Insurance
Zurich Insurance
5 days ago

Customer Service Administrator (Luxembourg, LU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Join the Customer Service team to support Zurich’s European Group Life and Disability portfolio. Serve brokers, customers, and internal stakeholders while administering clients, processing renewals with Pricing/Proposition/Sales, and following up on outstanding debts and payments. Perform AML/KYC checks, communicate agreed options professionally, and maintain strong broker/customer relationships. The role also includes administrative and reception duties in Luxembourg.
Location: Luxembourg
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Administer new and existing clients within agreed service standards.
  • •Process renewals with Pricing, Proposition, and Sales teams.
  • •Follow up on outstanding debts and confirm incoming payments.
  • •Perform AML/KYC checks and communicate options to customers and brokers.
  • •Handle administrative tasks and reception duties and maintain broker/customer relationships.

Pay and Benefits

Perks:Health InsurancePension

Key Requirements

  • •Administer new and existing clients within agreed service standards.
  • •Process renewals in collaboration with the Pricing, Proposition, and Sales teams.
  • •Follow up on outstanding debts and confirm incoming payments.
  • •Perform Anti Money Laundering (AML/KYC) checks in line with compliance and legal guidelines.
  • •Fluent English and German are mandatory, with at least 2 years’ experience in insurance/finance (or similar).
Experience:InsuranceFinance
Skills:CommunicationOrganizational skillsTime managementAccuracyCustomer-focused
Languages:EnglishGerman
Tech Stack:Microsoft OfficeExcel

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn