Director of Content and Product Operations (Bangkok-based, relocation provided)

Agoda
Bangkok
Workplace: HybridFull timeFunction: Content & Editorial (Writing/Editing)Experience: 10+ yearsSkills: ["Leadership","Analytical skills","Data-driven decision-making","Accountability","Innovation"]

Lead content and product operations strategy by analyzing customer and product data to set business priorities, roadmaps, and KPIs. You’ll build and manage multiple large teams, drive execution with Product and IT on A/B experiments and reporting, and coordinate with teams across accommodation supply, connectivity, partnerships, and customer support to ensure operational excellence and continuous improvement of content systems.

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Agoda
Agoda
1 year ago

Director of Content and Product Operations (Bangkok-based, relocation provided)

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Last checked: 20 hours agoStatus: Live

Job Summary

Lead content and product operations strategy by analyzing customer and product data to set business priorities, roadmaps, and KPIs. You’ll build and manage multiple large teams, drive execution with Product and IT on A/B experiments and reporting, and coordinate with teams across accommodation supply, connectivity, partnerships, and customer support to ensure operational excellence and continuous improvement of content systems.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Director level

Key Responsibilities

  • •Develop and execute content and product operations strategies to support business goals.
  • •Set content and data priorities and establish KPIs to measure impact and operational performance.
  • •Create and manage roadmaps and project plans for key initiatives.
  • •Collaborate cross-functionally with Product, Technology, and Supply to deliver effective content solutions.
  • •Lead, develop, and mentor teams; monitor systems/processes and troubleshoot issues across the content supply chain.

Key Requirements

  • •10+ years driving operations for large organizations.
  • •At least 6 years of direct management experience, including leading teams of 20 or more.
  • •Experience managing teams in the e-commerce or technology/internet space.
  • •Proven ability to set and execute content or operational strategy to drive business results.
  • •Strong analytical and data-driven decision-making; SQL expertise is a plus.
Experience:10+ yearsE-commerceTechnologyInternet
Skills:LeadershipAnalytical skillsData-driven decision-makingAccountabilityInnovation
Languages:English
Tech Stack:SQL

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn