Care Expert - Belgium

Alan
Belgium, France
Full timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Empathy","Problem-solving","Written communication","Teamwork","Learning mindset"]

Join the Belgium care team as a User Care Expert, answering members’ questions via chat, email, and phone with transparent, accurate, and timely support. You’ll also help improve Alan by analyzing member requests, identifying process/tool opportunities, and contributing to product enhancements. The role emphasizes empathy, written communication, learning about healthcare and insurance, and growing a care team that helps make prevention the new norm.

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Alan
Alan
18 hours ago

Care Expert - Belgium

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join the Belgium care team as a User Care Expert, answering members’ questions via chat, email, and phone with transparent, accurate, and timely support. You’ll also help improve Alan by analyzing member requests, identifying process/tool opportunities, and contributing to product enhancements. The role emphasizes empathy, written communication, learning about healthcare and insurance, and growing a care team that helps make prevention the new norm.
Location: Belgium, France
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle member requests via chat, email, and phone in a timely, transparent, accurate, and helpful way
  • •Improve Alan by analyzing what you see from member interactions and proposing process or tool improvements
  • •Contribute to improving the product based on recurring member needs and feedback
  • •Become an expert in healthcare and insurance and support onboarding of new members to the care team
  • •Help build and enhance the Belgium care team as it grows quickly

Key Requirements

  • •2+ years of experience in a customer-support role, or education, or communication
  • •Bilingual English + Dutch
  • •A passion for caring for members and solving their problems
  • •Strong written communication skills
  • •Comfortable using computers and technology
Experience:2+ years
Skills:EmpathyProblem-solvingWritten communicationTeamworkLearning mindset
Certifications:Basic insurance knowledge test
Languages:EnglishDutch

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
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Glassdoor: 4.4
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