Client Value Partner (Life Sciences)

Celonis
Raleigh, New York
Full timeUSD 212,000 - 250,000 annuallyFunction: Customer Success & Account ManagementExperience: 15+ yearsSkills: ["Leadership","Communication","Stakeholder management","Consultative approach","Project management"]

Lead AI-driven value realization for Celonis’ most strategic Life Sciences customers as the accountable program and engagement partner. Drive end-to-end customer success by aligning stakeholders, mentoring cross-functional and customer teams, resolving escalations, and translating Celonis use cases into measurable transformation outcomes. Shape long-term visions with C-level executives, manage roadmaps and value plans, and build customer advocacy through advisory boards and industry events.

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Celonis
Celonis
1 day ago

Client Value Partner (Life Sciences)

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Job Summary

Lead AI-driven value realization for Celonis’ most strategic Life Sciences customers as the accountable program and engagement partner. Drive end-to-end customer success by aligning stakeholders, mentoring cross-functional and customer teams, resolving escalations, and translating Celonis use cases into measurable transformation outcomes. Shape long-term visions with C-level executives, manage roadmaps and value plans, and build customer advocacy through advisory boards and industry events.
Location: Raleigh, New York
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain relationships with key C-level executives, embedding Celonis into their strategic objectives.
  • •Own end-to-end customer value realization strategy, roadmap, and value plans; drive adoption and usage targets.
  • •Resolve customer escalations by orchestrating internal cross-functional teams efficiently and timely.
  • •Mentor customers on organizational design and Centers of Excellence maturation, and mentor/coach team members.
  • •Organize customer advisory boards, act as the voice of the customer, and drive customer presence at industry events.
Travel: High travel

Pay and Benefits

Salary: USD 212,000 - 250,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalLife Insurance401kPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Minimum 15 years of relevant customer success, strategy consulting, or related experience; MBA strongly preferred.
  • •Proven ability to drive measurable results through end-to-end large-scale transformation programs.
  • •Strong change management experience and ability to influence stakeholders using data and evidence.
  • •Experience designing, pitching, and selling opportunities with subject matter experts and practice leads.
  • •Strong communication skills and consultative approach with senior executives; ability to manage multiple project streams.
Experience:15+ years
Skills:LeadershipCommunicationStakeholder managementConsultative approachProject management
Languages:English
Tech Stack:AISaaSProcess miningProcess Intelligence GraphSolution design

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn