Brillio

1 week ago

IVR QA Automation Engineer- R01568701

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead QA automation for a cloud-based contact center solution built on Amazon Connect. Design and execute test strategies, build IVR regression and functional test suites with Cyara, and develop custom automation frameworks in Node.js. Validate Amazon Connect flows, routing, prompts, Lambda integrations, and Amazon Lex bots, and run smoke through end-to-end testing across Dev, QA, UAT, and Production. Track defects in Jira and integrate automated tests into CI/CD pipelines.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Key Responsibilities

•Design, develop, and execute comprehensive test strategies for Amazon Connect IVR and contact center applications.
•Build and maintain automated IVR regression and functional test suites using Cyara.
•Develop and enhance custom automation frameworks using Node.js, and validate Amazon Connect contact flows, queues, routing profiles, prompts, Lambda integrations, and Amazon Lex bots.
•Execute smoke, functional, regression, integration, and end-to-end testing across Dev, QA, UAT, and Production; analyze test failures and collaborate to resolve defects.
•Track defects in Jira and integrate automated tests into CI/CD pipelines; continuously improve automation coverage and release quality.

Pay and Benefits

Salary: USD 65 - 70 hourly

Key Requirements

•Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
•5+ years of software quality assurance experience.
•3+ years of IVR or contact center testing experience.
•Hands-on experience testing Amazon Connect solutions and building automated IVR test scripts with Cyara.
•Experience developing automation frameworks using Node.js, and testing REST APIs using Postman (or similar tools).

Experience:8+ yearsContact centerIVRCloudAmazon ConnectAutomation

Education:Bachelor's

Skills:AnalyticalTroubleshootingCommunicationProblem solvingCollaboration

Certifications:AWS Cloud PractitionerAWS DeveloperCyara

Tech Stack:Amazon ConnectCyaraNode.jsAmazon LexAWS LambdaREST APIsPostmanJiraCI/CDPlaywrightSeleniumAmazon Lex botsDevQAUATProductionLambda integrationsGitHubAgile/ScrumAWS

Company Brief

Brillio

Provides digital transformation and IT consulting services, including cloud migration, analytics, digital engineering, and managed services to accelerate business outcomes for enterprises across industries.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Santa Clara, United States

Founded: 2014

Website LinkedIn

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Brillio

1 week ago

IVR QA Automation Engineer- R01568701

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Key Responsibilities

•Design, develop, and execute comprehensive test strategies for Amazon Connect IVR and contact center applications.
•Build and maintain automated IVR regression and functional test suites using Cyara.
•Develop and enhance custom automation frameworks using Node.js, and validate Amazon Connect contact flows, queues, routing profiles, prompts, Lambda integrations, and Amazon Lex bots.
•Execute smoke, functional, regression, integration, and end-to-end testing across Dev, QA, UAT, and Production; analyze test failures and collaborate to resolve defects.
•Track defects in Jira and integrate automated tests into CI/CD pipelines; continuously improve automation coverage and release quality.

Pay and Benefits

Salary: USD 65 - 70 hourly

Key Requirements

•Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
•5+ years of software quality assurance experience.
•3+ years of IVR or contact center testing experience.
•Hands-on experience testing Amazon Connect solutions and building automated IVR test scripts with Cyara.
•Experience developing automation frameworks using Node.js, and testing REST APIs using Postman (or similar tools).

Experience:8+ yearsContact centerIVRCloudAmazon ConnectAutomation

Education:Bachelor's

Skills:AnalyticalTroubleshootingCommunicationProblem solvingCollaboration

Certifications:AWS Cloud PractitionerAWS DeveloperCyara

Tech Stack:Amazon ConnectCyaraNode.jsAmazon LexAWS LambdaREST APIsPostmanJiraCI/CDPlaywrightSeleniumAmazon Lex botsDevQAUATProductionLambda integrationsGitHubAgile/ScrumAWS

Company Brief

Brillio

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Santa Clara, United States

Founded: 2014

Website LinkedIn