Network Engineer

CommandLink
Argentina, Brazil, Chile, Colombia, Mexico, Philippines
Workplace: RemoteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 3-5 yearsEducation: high_schoolSkills: ["Customer communication","Problem-solving","Mentoring","Customer service","Collaboration"]

Provide end-to-end support for ISP/MSP customers, focusing on SD-WAN (with Versa Networks), business data circuits, VoIP services, VPNs, managed routers, firewalls, and related managed services. Troubleshoot and configure LAN components and Microsoft operating systems, support customer onboarding and provisioning, and collaborate with vendors to resolve issues. Own cases from start to resolution with clear communication, while mentoring fellow engineers on complex network problems.

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FursaFursa
CommandLink
CommandLink
18 hours ago

Network Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide end-to-end support for ISP/MSP customers, focusing on SD-WAN (with Versa Networks), business data circuits, VoIP services, VPNs, managed routers, firewalls, and related managed services. Troubleshoot and configure LAN components and Microsoft operating systems, support customer onboarding and provisioning, and collaborate with vendors to resolve issues. Own cases from start to resolution with clear communication, while mentoring fellow engineers on complex network problems.
Location: Argentina, Brazil, Chile, Colombia, Mexico, Philippines
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide end-to-end customer support with a focus on SD-WAN (preferably Versa Networks), internet, and related services.
  • •Troubleshoot and configure LAN setups including routers and firewalls, and support Microsoft operating systems.
  • •Support provisioning and onboarding of new customers for managed services.
  • •Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • •Own support cases from start to resolution, maintain customer relationships, and mentor fellow engineers on complex issues.

Pay and Benefits

Perks:Flexible TimeAnnual Bonus

Key Requirements

  • •High School Diploma or GED equivalent.
  • •3-5 years of relevant experience in a fast-paced technical environment, with expertise in SD-WAN (especially Versa Networks).
  • •CCNA and CCNP certification is highly desirable.
  • •Command line experience with networking tools such as Cisco, Fortinet, and Juniper.
  • •Hands-on experience with firewalls and strong knowledge of BGP, OSPF, and VRRP.
Experience:3-5 years
Education:High School
Skills:Customer communicationProblem-solvingMentoringCustomer serviceCollaboration
Certifications:CCNACCNP
Languages:English
Tech Stack:SD-WANVersa NetworksVoIPVPNBGPOSPFVRRPNATFirewallsCOS/QOSRoutersMicrosoft operating systemsCiscoFortinetJuniperSOC 2

Company Brief

CommandLink
Provides secure cloud, managed IT, contact center, and cybersecurity solutions tailored for enterprises and government clients, delivering mission-critical communications, infrastructure, and support services to enable secure operations and customer engagement.
Industry: Telecommunications
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