Sr Customer Development Rep (Beijing, BJ, CN, 100027)

HSBC
Beijing
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Interpersonal skills","Presentation skills","Service attitude","Sales attitude","Outgoing","Persuasive","Ability to work under pressure"]

Manage a complex client portfolio as a trusted advisor, driving strategic client conversations and delivering creative, flexible solutions based on portfolio needs. After closing sales, ensure a proper handover to relationship managers. Provide excellent customer service by resolving enquiries and complaints accurately and effectively, and uphold fair outcomes and orderly market conduct. Collaborate in team activities and contribute to continuous improvement.

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FursaFursa
HSBC
HSBC
1 day ago

Sr Customer Development Rep (Beijing, BJ, CN, 100027)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage a complex client portfolio as a trusted advisor, driving strategic client conversations and delivering creative, flexible solutions based on portfolio needs. After closing sales, ensure a proper handover to relationship managers. Provide excellent customer service by resolving enquiries and complaints accurately and effectively, and uphold fair outcomes and orderly market conduct. Collaborate in team activities and contribute to continuous improvement.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Proactively manage a complex portfolio of clients and lead strategic dialogues at a portfolio level.
  • •Deliver creative and flexible customer solutions aligned to clients’ specific business requirements.
  • •Properly hand over the customer relationship to relationship managers after closing sales.
  • •Provide excellent customer service and ensure enquiries and complaints are resolved accurately and effectively to customer satisfaction.
  • •Participate in team-building activities and contribute suggestions for work improvement.

Key Requirements

  • •University degree or above (recognized by the state).
  • •Strong interpersonal skills and effective presentation skills.
  • •Well-developed service and sales attitude with ability to work under pressure.
  • •Presentable, outgoing, and persuasive.
  • •Good oral and written English is preferable.
Skills:Interpersonal skillsPresentation skillsService attitudeSales attitudeOutgoingPersuasiveAbility to work under pressure
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn