Patient Admin Executive

NMC Healthcare
Abu Dhabi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer service","Professional communication","Confidentiality","Attention to detail","Problem handling"]

Greet and assist patients at the hospital reception, routing inquiries to the right departments and providing routine information. Manage telephone calls and doctor/nurse call-back details, handle appointment scheduling (including no-shows, rescheduling, and confirmations), and register patients while keeping records up to date. Support medical insurance coverage information, collect applicable payments/co-payments, process claim forms, and manage daily cash/payment deposits in line with finance protocols, including email follow-ups and complaint handling.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NMC Healthcare
NMC Healthcare
2 days ago

Patient Admin Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Greet and assist patients at the hospital reception, routing inquiries to the right departments and providing routine information. Manage telephone calls and doctor/nurse call-back details, handle appointment scheduling (including no-shows, rescheduling, and confirmations), and register patients while keeping records up to date. Support medical insurance coverage information, collect applicable payments/co-payments, process claim forms, and manage daily cash/payment deposits in line with finance protocols, including email follow-ups and complaint handling.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Greet patients, direct them to appropriate departments, and provide routine hospital information as needed.
  • •Handle patient telephone inquiries and relay information for doctor/nurse call-backs.
  • •Manage appointments, including no-shows, rescheduling, and confirmations.
  • •Register new patients and ensure patient records are up to date.
  • •Process insurance-related payments/claim forms and facilitate daily cash collection and payment deposits in accordance with finance protocols.

Key Requirements

  • •Maintain working knowledge of the Hospital Information System, clinic times, appointment durations, and the doctor’s duty roster.
  • •Manage appointment scheduling, including no-shows, rescheduling, and confirmations.
  • •Register new patients and keep current patient records up to date.
  • •Provide medical insurance coverage information to patients and collect payment/co-payment based on insurance eligibility.
  • •Handle cash, credit card slips, and cheque deposits accurately and in line with finance protocols.
Skills:Customer serviceProfessional communicationConfidentialityAttention to detailProblem handling
Languages:US
Tech Stack:Hospital Information System

Company Brief

NMC Healthcare
Operates a large network of hospitals, medical centers, and specialty clinics across the UAE and the wider Middle East. Provides general and specialized healthcare services, diagnostics, and outpatient care for individuals and families.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1975
WebsiteLinkedIn