Technical 1st-Level Support Engineer, Fintech

Optasia
Athens
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Communication","Analytical thinking","Multitasking","Prioritizing","Problem-solving"]

Join the Technical 1st-Level Support team to ensure peak system availability and performance. You’ll monitor systems, networks, applications, and services through rotating 24/7 shifts, triage alerts, verify root causes, and resolve or escalate incidents. Maintain incident logs, run health/quality checks, and coordinate with support groups and third-party vendors during outages. You’ll also leverage Linux, RDBMS, and server environments while using monitoring and case management tools.

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FursaFursa
Optasia
Optasia
1 day ago

Technical 1st-Level Support Engineer, Fintech

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Join the Technical 1st-Level Support team to ensure peak system availability and performance. You’ll monitor systems, networks, applications, and services through rotating 24/7 shifts, triage alerts, verify root causes, and resolve or escalate incidents. Maintain incident logs, run health/quality checks, and coordinate with support groups and third-party vendors during outages. You’ll also leverage Linux, RDBMS, and server environments while using monitoring and case management tools.
Location: Athens
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Monitor systems, networks, applications, and service alerts daily and provide first-level support on rotating 24/7 shifts.
  • •Respond to alerts by verifying issues, determining causes, and resolving or escalating as needed.
  • •Log incidents and alerts in an incident log with clear problem descriptions, resolutions, and documented resolution activities.
  • •Run health and quality checks to verify operational excellence.
  • •Act as liaison during outages, coordinating with internal support groups and third-party vendors to remediate issues.

Pay and Benefits

Perks:Health InsuranceAnnual BonusBirthday Off

Key Requirements

  • •Availability to work rotating shifts (24/7).
  • •2 years’ experience in Technical Support / Network Operations Center.
  • •Good skills in network systems and good knowledge of Linux and RDBMS.
  • •Strong monitoring and analytical skills, with good written and verbal communication.
  • •Accountability, attention to detail, multitasking, and the ability to prioritize while supporting multiple clients and priorities.
Skills:CommunicationAnalytical thinkingMultitaskingPrioritizingProblem-solving
Tech Stack:LinuxRDBMSRelational databasesApplication serversWeb serversVMwareMonitoring toolsCase management tools

Company Brief

Optasia
Operates a digital health platform delivering online mental health and therapy services, connecting users with licensed therapists and providing tools for wellbeing, counselling, and remote treatment management to improve access to behavioral healthcare.
Industry: Mental Health
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