Support Engineer

Palantir Technologies
London
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 4+ yearsSkills: ["Ownership","Proactive problem-solving","Communication","Mentoring","Follow-through"]

Deliver white-glove executive and VIP IT support while keeping internal workstations, conference rooms, and office systems running smoothly. Proactively support critical patching, rollouts, and high-visibility events, including executive travel and on-site needs. Own incident tracking and root-cause analysis with engineering partners to prevent recurrence, administer O365 and Active Directory/O365 groups, and troubleshoot networking and connectivity issues. Mentor support specialists and create documentation so knowledge scales.

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FursaFursa
Palantir Technologies
Palantir Technologies
3 months ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Deliver white-glove executive and VIP IT support while keeping internal workstations, conference rooms, and office systems running smoothly. Proactively support critical patching, rollouts, and high-visibility events, including executive travel and on-site needs. Own incident tracking and root-cause analysis with engineering partners to prevent recurrence, administer O365 and Active Directory/O365 groups, and troubleshoot networking and connectivity issues. Mentor support specialists and create documentation so knowledge scales.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide white-glove executive and VIP IT support, building familiarity with workflows and technology preferences.
  • •Proactively support patching windows, major rollouts, and high-visibility events to ensure zero disruption.
  • •Install, configure, and maintain Windows and Mac workstations across the organization.
  • •Administer and maintain O365 groups, distribution lists, calendar permissions, and Auto-Reply configurations, and troubleshoot connectivity issues.
  • •Perform thorough troubleshooting and root cause analysis for recurring incidents, partnering with engineering teams to implement preventative solutions.
Travel: Medium travel

Key Requirements

  • •4+ years of experience in desktop or help desk support in a fast-paced environment.
  • •Willingness to participate in an on-call rotation and travel up to 30% of the time.
  • •Deep knowledge of Windows and macOS operating environments and common networking fundamentals.
  • •Hands-on experience with Active Directory, Exchange, and O365 administration (Groups, distribution lists, licensing).
  • •Hands-on experience with LLMs and AI agents, with a passion for applying AI to transform IT support workflows.
Experience:4+ yearsIT supportHelp deskDesktop supportAI agentsLLMs
Skills:OwnershipProactive problem-solvingCommunicationMentoringFollow-through
Tech Stack:WindowsMacOSActive DirectoryExchangeO365Microsoft 365 GroupsDistribution listsCalendar permissionsAuto-ReplyNetworking fundamentalsVideo conferencingAV systemsPrinter fleetLLMsAI agents

Company Brief

Palantir Technologies
Builds enterprise-scale data integration and analytics platforms (including Gotham and Foundry) that help government agencies and commercial organizations integrate, analyze, and operationalize large-scale data for intelligence, defense, healthcare, finance, and industrial use cases.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Denver, United States
Founded: 2003
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn