Palantir Technologies

2 months ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 minutes agoStatus: Live

Job Summary

Join Palantir as an IT Support Engineer responsible for executive-level IT support, system administration, and proactive incident management. You’ll own hardware, AV/VC, O365 administration, and automation initiatives while mentoring junior staff and driving scalable processes across a London-based office. Collaborate with engineering during escalations, support high-visibility events, and ensure permanent fixes through root cause analysis.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Executive & VIP IT support: Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.
•Environment ownership: Maintain office hardware, including VTC equipment and printers, and ensure FOB office environments are in excellent working order.
•Incident management: Initiate tracking of potential blocking issues, perform root cause analysis, and drive full resolution with engineering.
•Systems administration & automation: Install, configure, and maintain Windows and Mac workstations; implement automations to increase efficiency; manage O365 groups and permissions.
•Vendor & product expertise: Evaluate new tools and vendors, become a certified SME before company-wide rollout, and stay up-to-date with enterprise technologies.

Travel: Low travel

Key Requirements

•4+ years of experience in desktop or help desk support in a fast-paced environment.
•Willingness to participate in an on-call rotation and ability to travel up to 30% of the time.
•Deep knowledge of Windows and macOS operating environments and common networking fundamentals.
•Hands-on industry experience with LLMs and AI agents, with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.
•Hands-on experience with Active Directory, Exchange, and O365 administration, including Groups, distribution lists, and licensing.

Experience:4+ yearsEnterprise ITIT operations

Skills:CommunicationMentorshipProblem-solvingOwnershipTeamwork

Languages:English

Tech Stack:WindowsMacOSO365Active DirectoryExchangeLLMsAIAutomationVTCNetworking

Company Brief

Palantir Technologies

Builds enterprise-scale data integration and analytics platforms (including Gotham and Foundry) that help government agencies and commercial organizations integrate, analyze, and operationalize large-scale data for intelligence, defense, healthcare, finance, and industrial use cases.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Denver, United States

Founded: 2003

Glassdoor: 3.9

Website LinkedIn

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Palantir Technologies

2 months ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 minutes agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Executive & VIP IT support: Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.
•Environment ownership: Maintain office hardware, including VTC equipment and printers, and ensure FOB office environments are in excellent working order.
•Incident management: Initiate tracking of potential blocking issues, perform root cause analysis, and drive full resolution with engineering.
•Systems administration & automation: Install, configure, and maintain Windows and Mac workstations; implement automations to increase efficiency; manage O365 groups and permissions.
•Vendor & product expertise: Evaluate new tools and vendors, become a certified SME before company-wide rollout, and stay up-to-date with enterprise technologies.

Travel: Low travel

Key Requirements

•4+ years of experience in desktop or help desk support in a fast-paced environment.
•Willingness to participate in an on-call rotation and ability to travel up to 30% of the time.
•Deep knowledge of Windows and macOS operating environments and common networking fundamentals.
•Hands-on industry experience with LLMs and AI agents, with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.
•Hands-on experience with Active Directory, Exchange, and O365 administration, including Groups, distribution lists, and licensing.

Experience:4+ yearsEnterprise ITIT operations

Skills:CommunicationMentorshipProblem-solvingOwnershipTeamwork

Languages:English

Tech Stack:WindowsMacOSO365Active DirectoryExchangeLLMsAIAutomationVTCNetworking

Company Brief

Palantir Technologies

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Denver, United States

Founded: 2003

Glassdoor: 3.9

Website LinkedIn