Technical Support Specialist

Braze
Austin, New York
Workplace: HybridFull timeUSD 57,000 - 90,000 annuallyFunction: IT Support & HelpdeskSkills: ["Customer-centric","Communication","Analytical","Troubleshooting","Problem-solving"]

Serve as a trusted product expert in Braze’s Global Customer Support team, owning complex technical cases and inbound questions from diagnosis through resolution. Tackle how-to, break-fix, and integration/configuration issues, guide best practices, and enable customers to adopt the platform effectively. Partner with Customer Success, Account Managers, Product, Engineering, and other teams to deliver seamless experiences while continuously improving processes and documenting knowledge.

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FursaFursa
Braze
Braze
3 weeks ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as a trusted product expert in Braze’s Global Customer Support team, owning complex technical cases and inbound questions from diagnosis through resolution. Tackle how-to, break-fix, and integration/configuration issues, guide best practices, and enable customers to adopt the platform effectively. Partner with Customer Success, Account Managers, Product, Engineering, and other teams to deliver seamless experiences while continuously improving processes and documenting knowledge.
Location: Austin, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Own customer inquiries end-to-end, including technical break-fix, integration/configuration help, and best-practice guidance.
  • •Become a trusted product expert by mastering the dashboard, integrations, troubleshooting steps, and best practices.
  • •Drive increased product adoption by helping customers use the platform to achieve their desired outcomes.
  • •Collaborate with Customer Success, Account Managers, Product, Engineering, and other teams to deliver seamless customer experiences.
  • •Proactively improve customer satisfaction and internal processes while documenting and sharing knowledge.

Pay and Benefits

Salary: USD 57,000 - 90,000 annually
Equity and Bonus:Equity
Perks:RetirementEquityPaid LeaveHealth InsuranceDentalVisionLife InsuranceDisabilityLearning BudgetFertility BenefitsParental LeaveVolunteer Week

Key Requirements

  • •2–3 years supporting technical products, ideally in SaaS or mobile application environments.
  • •Degree from an accredited college/university, technical boot camp certification, or equivalent practical experience.
  • •Proficiency with case management tools such as Salesforce and Zendesk.
  • •Hands-on experience with HTML, CSS, APIs, and/or SQL.
  • •Strong written and verbal English communication and troubleshooting/problem-solving skills.
Experience:SaaSMobile applicationsAPIsMarketing automationDirect marketingMarketing analytics
Skills:Customer-centricCommunicationAnalyticalTroubleshootingProblem-solving
Languages:English
Tech Stack:SalesforceZendeskHTMLCSSAPIsSQLPostmanSnowflakeKibana

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn