Director, AIx Field Service Engineer

Applied Materials
South Korea
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 10-15 yearsSkills: ["Change management","People leadership","Strategic thinking","Stakeholder management","Continuous process improvement"]

Lead the AIx Field Service Engineering team and drive digital transformation across the Field Service Organization. You’ll enhance AIx capabilities, drive adoption, and translate field insights into measurable value capture. Formulate strategies to improve advanced diagnostics, predictive service insights, and troubleshooting while reducing errors, escalations, and service hours. Partner with regional/global cross-functional teams to pilot initiatives, meet KPIs, and advise leadership on the analytical value of data.

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Applied Materials
Applied Materials
3 days ago

Director, AIx Field Service Engineer

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead the AIx Field Service Engineering team and drive digital transformation across the Field Service Organization. You’ll enhance AIx capabilities, drive adoption, and translate field insights into measurable value capture. Formulate strategies to improve advanced diagnostics, predictive service insights, and troubleshooting while reducing errors, escalations, and service hours. Partner with regional/global cross-functional teams to pilot initiatives, meet KPIs, and advise leadership on the analytical value of data.
Location: South Korea
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Director level

Key Responsibilities

  • •Enhance AIx team capabilities to maintain success and drive continued AIx adoption.
  • •Enable the field organization to articulate insights into value capture.
  • •Formulate and implement strategies and develop team capabilities for advanced diagnostics, predictive insights, and troubleshooting.
  • •Collaborate with cross-functional regional and global teams to define project scopes, pilot initiatives, and meet KPIs.
  • •Advise leadership on the analytical value of data, opportunities, and strategic approaches.
Travel: Medium travel

Key Requirements

  • •Ability to navigate and adapt in ambiguous situations and drive change management and adoption across AGS stakeholders.
  • •Experience as a key influencer/change agent focused on continuous process improvement.
  • •Strategic thinking that translates organizational objectives into data-driven insights and better decision-making outcomes.
  • •Demonstrated success building and leading teams, with people management experience of engineers preferred.
  • •Comprehensive understanding of Applied digital tools, mechanisms, relevant datasets, and impact on business operations.
Experience:10-15 yearsSemiconductorsManufacturingSmart factoryFactory automation
Skills:Change managementPeople leadershipStrategic thinkingStakeholder managementContinuous process improvement
Tech Stack:AIxMESManufacturing Execution SystemsEAPEquipment AutomationQMSQuality Management Systems

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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